Bilingual Customer Care Specialist I — Hybrid (US)

Elevance Health; United States; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

401(k) + match

Medical insurance

Dental insurance

Job summary

Elevance Health is seeking a Customer Care Representative I - Bilingual (US) to join its hybrid team. The role combines in-office collaboration 1-2 days per week with flexible virtual work, supporting productivity and work-life balance.

Training will be provided, with opportunities to handle routine inquiries and collaborate with specialists and managers. The ideal candidate will respond to questions about benefits and claims, document interactions, and maintain positive customer relations while

Qualifications

• Proficient in handling calls and written inquiries.
• Strong verbal and written communication in English and Spanish (bilinugal).
• Ability to document outcomes and update databases.

Responsibilities

• Responds to customer questions via telephone and written correspondence about benefits, contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents information, activities and changes in the database.

Skills

Bilingual communication

Customer service

Problem solving

Documentation

Multi-tasking

Tools

CRM software

Job description

Elevance Health is seeking a Customer Care Representative I - Bilingual (US) to join its hybrid team. The role combines in-office collaboration 1-2 days per week with flexible virtual work, supporting productivity and work-life balance.

Training will be provided, with opportunities to handle routine inquiries and collaborate with specialists and managers. The ideal candidate will respond to questions about benefits and claims, document interactions, and maintain positive customer relations while