Bilingual Customer Care Specialist (English/Spanish)

Jacuzzi; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

401(k) with matching

Job summary

Jacuzzi Bath Remodel is seeking a Customer Care Representative to support PST time zone. You will review contracts, coordinate installations, and provide exceptional service to customers in a fast-paced environment.

The role requires strong attention to detail, data entry accuracy, and bilingual English/Spanish communication. Training is provided, with advancement opportunities and competitive hourly pay.

Qualifications

• Customer service experience required.
• Detail-oriented and reliable.
• Proficient data entry and time management.
• Bilingual English and Spanish.

Responsibilities

• Review sales contracts and ensure correct products are included.
• Provide feedback on pricing and measurements.
• Conduct introductory calls with new customers.
• Schedule installation dates and arrange service/repair.
• Use ERP systems to process change orders.
• Monitor customer satisfaction and respond promptly.
• Assist customers during sales and installation period.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Time management

Analytical thinking

Bilingual English/Spanish

Tools

ERP systems

Job description

Jacuzzi Bath Remodel is seeking a Customer Care Representative to support PST time zone. You will review contracts, coordinate installations, and provide exceptional service to customers in a fast-paced environment.

The role requires strong attention to detail, data entry accuracy, and bilingual English/Spanish communication. Training is provided, with advancement opportunities and competitive hourly pay.