Bilingual Customer Care Representative

Jacuzzi; Northern (KY); Hybrid; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

401(k) with matching

Zusammenfassung

Jacuzzi Bath Remodel is seeking a Customer Care Representative to support PST time zone. You will review contracts, coordinate installations, and provide exceptional service to customers in a fast-paced environment.

The role requires strong attention to detail, data entry accuracy, and bilingual English/Spanish communication. Training is provided, with advancement opportunities and competitive hourly pay.

Qualifikationen

• Customer service experience required.
• Detail-oriented and reliable.
• Proficient data entry and time management.
• Bilingual English and Spanish.

Aufgaben

• Review sales contracts and ensure correct products are included.
• Provide feedback on pricing and measurements.
• Conduct introductory calls with new customers.
• Schedule installation dates and arrange service/repair.
• Use ERP systems to process change orders.
• Monitor customer satisfaction and respond promptly.
• Assist customers during sales and installation period.
• Other duties as assigned.

Kenntnisse

Customer service

Attention to detail

Time management

Analytical thinking

Bilingual English/Spanish

Tools

ERP systems

Jobbeschreibung

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 70 years of proven excellence to deliver the highest standard of customer satisfaction.

Jacuzzi Bath Remodel is currently hiring Customer Care Representatives - PST time zone Preferred

If you enjoy providing outstanding customer service, have a great personality, and want to develop a lasting career; we want you to join our team! Our top candidate will have previous Customer Service experience, a strong background in exceeding customer expectations, extremely detail oriented, reliable and efficient.

DUTIES/RESPONSIBILITIES

• Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering.
• Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts.
• Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date.
• Assist in scheduling service/ repair work for customers & providing updates
• Must be comfortable operating in ERP systems to make change orders for customers.
• Review quality standards and customer satisfaction/reviews in a timely fashion
• Provide excellent customer service to our current & past clients
• Provide assistance to customers throughout the period of sales and installation.
• Other duties as assigned

HOURS

• Monday- Friday and potential for one Saturday for the month.
• 10:00am PST - 6:30pm

The compensation for this position is $19.00 per hour, with opportunities for advancement within the company.

• Customer service and data entry experience

• High attention to detail
• Basic computer knowledge
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Construction or Sales contract reviewing experience (preferred)
• Fluency in both English and Spanish is required.

• Medical, dental, vision, life insurance plans

• Paid vacation and holidays
• Paid Training
• 401(k) with matching program
• Advancement Opportunities