Bilingual Customer Care Specialist

Sherwin-Williams; Rockville (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental and vision

Retirement plan

Paid time off

Parental leave

Job summary

Sherwin-Williams in Rockville, MD is seeking a Customer Service Specialist to help wholesale and retail customers determine needs, answer questions about products, and recommend the right solutions while ensuring maximum client satisfaction and meeting store sales goals. The role involves in-store and phone assistance, product knowledge updates, and collaboration with team members.

Minimum requirements include English and Spanish proficiency, a valid driver’s license, and physical ability to

Qualifications

• Must be able to read, write, comprehend and communicate in English.
• Must be able to read, write, comprehend and communicate in Spanish.
• Must be legally authorized to work in the U.S. without sponsorship.
• Must be at least 18 years old and able to lift up to 50 lbs.

Responsibilities

• Ensure high levels of customer satisfaction through excellent service.
• Assist customers in person and over the phone by determining needs.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and according to policies.
• Follow and achieve sales goals monthly, quarterly and yearly.

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Driver's License

Job description

Sherwin-Williams in Rockville, MD is seeking a Customer Service Specialist to help wholesale and retail customers determine needs, answer questions about products, and recommend the right solutions while ensuring maximum client satisfaction and meeting store sales goals. The role involves in-store and phone assistance, product knowledge updates, and collaboration with team members.

Minimum requirements include English and Spanish proficiency, a valid driver’s license, and physical ability to