Bilingual Customer Care Rep — Remote (Medical Cannabis)

Canopy Growth Corporation; United States; Remote; USD 30,000 - 46,000; Full time

Benefits offered by this job

Remote work in Canada

Job summary

Canopy Growth Corporation is seeking a Customer Care Representative for a full-time remote role based in Canada. You will handle inbound inquiries, support medical and recreational markets, and guide customers through registration and product selection with high accuracy and care.

Ideal candidates have strong customer service, excellent communication, and the ability to work under pressure while maintaining confidentiality.

Qualifications

• Strong customer service experience (call centre preferred).
• Excellent listening and communication skills.
• Strong customer resolutions and retention skills.
• Strong administrative skills and confidentiality.

Responsibilities

• Provide prompt, courteous, and clear answers to all inquiries.
• Provide insight regarding Health Canada regulations and options for Medical/Recreational Markets.
• Advice on our policies and procedures.
• Coordinate the customer registration process between customers, Tweed, and external parties.
• Provide regular tracking and reporting to the team leader.
• Must be able to work a variable of shifts.

Skills

Customer service

Communication

Multichannel support

Data entry

Confidentiality

Tools

G-Suite

CRM systems

Web-based systems

Job description

Canopy Growth Corporation is seeking a Customer Care Representative for a full-time remote role based in Canada. You will handle inbound inquiries, support medical and recreational markets, and guide customers through registration and product selection with high accuracy and care.

Ideal candidates have strong customer service, excellent communication, and the ability to work under pressure while maintaining confidentiality.