Bilingual Representative, Patient Care

Tilray Brands, Inc.; California; On-site; USD 17,000 - 25,000; Full time

Job summary

Tilray Brands, Inc. is seeking a Bilingual Patient Care Representative to support English and French speaking patients across Canada. The role focuses on educating, assisting and retaining patients for medical cannabis purchases, with the ability to work remotely.

The position is full time, limited term, offering CAD $21.00 per hour and a 40-hour week. Fluency in English and French is required, with accommodations available for applicants and a commitment to accuracy and regulatory compliance.

Qualifications

• Fluent in English and French (written and spoken).
• Post-secondary education in related field is an asset.
• Strong interpersonal and motivational skills.
• High-level problem identification and issue resolution.
• Excellent communication with sales reps and internal departments.
• Detail-oriented and analytical thinker.
• Strong knowledge of the Cannabis Act and Regulations.
• Typing speed of 50-80 words per minute.

Responsibilities

• Manage needs of English and French patients through phone, email, chat.
• Display a positive attitude and work ethic aligned with Tilray values.
• Maintain strict record keeping for patient registration/renewals.
• Communicate effectively within department and with support teams.
• Assist on tasks based on business needs.
• Coordinate with team for queue coverage and off-phone duties.
• Engage multiple channels to help medical and recreational clients.
• Maintain knowledge of relevant regulations and changes.
• Use inbound/outbound calls to generate revenue.
• Participate in ongoing regulatory training.
• Assist Supervisor and Leads with duties as needed.

Skills

Bilingual English/French

Interpersonal skills

Problem solving

Communication

Multi-tasking

Detail-oriented

Analytical thinking

Self-directed

Typing speed 50–80 wpm

Education

Post-secondary education

Tools

Microsoft Office

Job description

About Tilray Brands, Inc.

Tilray Brands, Inc. (“Tilray”) (Nasdaq: TLRY; TSX: TLRY), is leading global lifestyle and consumer packaged goods companywith operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at the nexus of cannabis, beverage, wellness, and entertainment, elevating lives through moments of connection. Tilray’s mission is to be a leading premium lifestyle company with a house of brands and innovative products that inspire joy, wellness and create memorable experiences. Tilray’s unprecedented platform supports over 40 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and craft beverages.

Bilingual Patient Care Representative

Location: Remote (Anywhere in Canada)

Looking to develop your career at the forefront of a rapidly expanding industry?

Job Summary

Reporting to Patient Care Supervisor, Patient Care Representatives are responsible for maintaining, educating, assisting, and retaining patients and helping them purchase medical cannabis.

Status: This posting is for an existing vacancy.

Employment Type: Full time, Limited term

Wage: CAD $21.00 per hour

Expected shift: 40 hours per week

Language Requirement: Candidates must be fluent in both English and French (bilingual proficiency required).

Roles And Responsibilities

• Manage the needs of our English and French patients through our various communication channels (phone, email, chat)
• Display a positive attitude and strong work ethic that reflects the values and goals of Tilray Brands
• Ability to maintain strict record keeping standards in relation, but not limited to registration and renewal of new patients
• Communicate effectively within department and support teams in other departments
• Utilize skills to assist on identified and assigned tasks based on business needs
• Coordinate with team to maintain adequate queue coverage and balance with off-phone duties
• Utilize multiple communication channels effectively including phone, email, and chat to help medical and recreational clients directly, as well as outside support teams
• Maintain comprehensive knowledge of regulations related to position and subsequent regulatory changes
• Utilize inbound and outbound calls to generate revenue
• Engage in ongoing training to adapt in an often-changing regulatory landscape
• Assist Supervisor and Leads with various duties based on business needs

Qualifications And Education Requirements

• Fluent in both written and spoken English and French (must)
• Post-secondary education in related field is an asset
• Strong interpersonal and motivational skills
• High-level problem identification and issue resolution skills
• Excellent communication skills for liaising and communicating with sales reps and internal departments.
• Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
• Extremely detail-oriented and analytical thinker
• Strong knowledge of the Cannabis Act and Regulations
• Strong work ethic and positive team attitude
• Proven ability to effectively use Microsoft Office Applications
• Typing speed of 50-80 words per minute.

Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.