Bilingual Call Center Representative

Penske Automotive Group; Round Rock (TX); On-site; USD 57,859,000 - 66,125,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision

401(k) with company match

Superior Training

Career Development Programs

Organizational Stability

National growth opportunities

Vacation/Sick & Holiday Benefits

Job summary

Penske Automotive Group in Round Rock, Texas is seeking a Bilingual Call Center Customer Service Representative to join its team. This role handles a high volume of inbound calls and internal transfers, delivering an exceptional customer experience.

You will greet customers by phone in a friendly and professional manner, maintain composure in a fast-paced environment, and contribute to a positive team culture through reliable performance and excellent communication.

Qualifications

• Detail oriented and excels in a fast-paced, results driven environment.
• Professional and friendly phone skills.
• Ability to multi-task.
• Self-motivated enthusiastic presence in a team environment.
• Professional appearance and work ethic.

Responsibilities

• Greet and interact with customers on the phone in a friendly and professional manner.
• Handle a high volume of inbound customer service calls and internal transfers.
• Create an exceptional customer service experience.

Skills

Bilingual

Communication skills

Multitasking

Phone skills

Job description

We are currently seeking a Bilingual Call Center Customer Service Representative to join our Team!

Hourly pay for this position is $21 per hour with annual bonus potential of up to $2,500.

WHY WORK FOR US?

We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees. We have a comprehensive training program to ensure your success on the team. The customer service representative is tasked with creating an exceptional customer service experience handling a high volume of inbound customer service calls and internal transfers. Allow this position to be your steppingstone to a life-long career in the automotive industry.

Responsibilities

Enjoy working in a fast-paced customer-oriented environment

Greet and interact with customers on the phone in a friendly and professional manner

Qualifications

Detail oriented and excels in a fast-paced, results driven environment

Professional and friendly phone skills

Ability to multi-task

Self-motivated enthusiastic presence in a team environment

Professional appearance and work ethic

We Offer

• Competitive Compensation
• Medical, Dental and Vision
• 401(k) with company match
• Superior Training
• Career Development Programs
• Organizational Stability
• National growth opportunities
• Vacation/Sick & Holiday Benefits

Penske Automotive Group, headquartered in Bloomfield Hills, Michigan, is the world's second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.

Some positions may require applicants to possess a valid driver's license and have a good driving record.