Customer Care Manager - Service & Community Liaison

Yourneighbortim; Butler (Butler County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Wellness resources

Job summary

Tim Reges Jr. State Farm in Butler, PA is seeking a Customer Care Manager to oversee daily service operations and deliver a positive customer experience. You will coordinate the team, handle inquiries, and support policy reviews with professional communication.

Ideal candidates are calm, community-minded, and skilled at building relationships. This full-time role offers advancement opportunities, paid time off, and wellness resources in a supportive local team.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Multi-tasking

State insurance licenses

Job description

Tim Reges Jr. State Farm in Butler, PA is seeking a Customer Care Manager to oversee daily service operations and deliver a positive customer experience. You will coordinate the team, handle inquiries, and support policy reviews with professional communication.

Ideal candidates are calm, community-minded, and skilled at building relationships. This full-time role offers advancement opportunities, paid time off, and wellness resources in a supportive local team.