Bilingual CSR Lead – Customer Care & Team Coaching

NetCost Market; Philadelphia (Philadelphia County); On-site; USD 22,000 - 25,000; Full time

Job summary

NetCost Market in Philadelphia is seeking a Customer Service Representative to greet customers, answer questions, and direct them to products and promotions. The role requires familiarity with store layouts, departments, and product selection.

The CSR will train staff on customer service, resolve problems promptly, collect feedback, and coordinate with coworkers to ensure a positive shopping experience. Prior CS experience and strong communication are essential.

Qualifications

• Minimum high school diploma; college degree preferred.
• 3–5 years of customer support experience.
• Ability to train and monitor employees on customer service policies and standards.
• Excellent communication and presentation skills.
• Strong phone contact handling and active listening.

Responsibilities

• Welcomes and assists customers by answering questions, directing to departments, and explaining promotions.
• Greets customers, provides directions, and shares store layout information to aid inquiries.
• Trains and monitors in-store employees on customer service interactions.
• Resolves service issues promptly with clear communication and follow-up.
• Maintains records of customer interactions, feedback, and complaints.
• Coordinates with store staff to ensure efficient service and covers shifts as needed.
• Participates in department staff meetings and supports Front End Managers.

Skills

Bilingual Russian

Customer service experience

CRM systems

Communication skills

Team supervision

Multitasking

Job description

NetCost Market in Philadelphia is seeking a Customer Service Representative to greet customers, answer questions, and direct them to products and promotions. The role requires familiarity with store layouts, departments, and product selection.

The CSR will train staff on customer service, resolve problems promptly, collect feedback, and coordinate with coworkers to ensure a positive shopping experience. Prior CS experience and strong communication are essential.