Bilingual CSR — Growth, Bonuses & Training

Edgar Almanzar Insurance Agenc; Fairfield (CT); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Paid time off

Training & development

Hourly pay plus commission/bonus

Growth potential/Advancement

Descripción de la vacante

Edgar Almanzar Insurance Agency is seeking a Customer Service Representative for a State Farm Agent Team. You will deliver exceptional service by answering inquiries, processing policy changes, and coordinating with team members to meet community needs.

You will handle insurance claims, maintain client records, and proactively assist customers in finding solutions while demonstrating strong communication and relationship-building skills.

Formación

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs
• Excellent communication skills to assist customers and coordinate with other agency team member.
• Proactive in problem-solving.

Responsabilidades

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs
• Excellent communication skills to assist customers and coordinate with other agency team member.
• Proactive in problem-solving.

Conocimientos

Customer service

Policy information

Policy changes

Insurance claims

Record keeping

Communication

Problem solving

Descripción del empleo

Edgar Almanzar Insurance Agency is seeking a Customer Service Representative for a State Farm Agent Team. You will deliver exceptional service by answering inquiries, processing policy changes, and coordinating with team members to meet community needs.

You will handle insurance claims, maintain client records, and proactively assist customers in finding solutions while demonstrating strong communication and relationship-building skills.