Bilingual CSR: Customer Service & Cash Handling (FT)

The Pay O Matic Corporation; New York (NY); Presencial; USD 34.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Life Insurance

Sick Leave

In-person work

Descripción de la vacante

Pay-O-Matic, located in Sunnyside, NY, is seeking a Front-Line Customer Service Representative to join our team. The role emphasizes bilingual English/Spanish communication, cash handling, and using a POS system to serve customers efficiently.

The position may require working weekends, holidays, and floating to nearby stores as needed. We offer a supportive, diverse environment with opportunities to grow within a well-established financial services company.

Formación

• Prior experience in customer service.
• Fluency in English and Spanish.
• Experience handling financial transactions.
• Microsoft Office Suite and general computer literacy.
• Available to work weekends.

Responsabilidades

• Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
• Use Point-Of-Sale (POS) system for all transactions.
• Work in confined areas alone with an understanding of the Company’s security/safety policies and procedures.
• Open and close the store when required.
• Process money transfer transactions and efficiently manage point of sale operations.
• Adapt well in the face of workplace stressors such as heavy verbal demands of customer service
• Perform transactions successfully while upholding Banking-related Compliance rules and regulations.
• Maintain a harmonious work environment with colleagues through practice of mutual respect.
• Sustain loss prevention protocols, strictly adhering to company policies and store standards.
• Manage company funds, ensuring precise reconciliation with daily receipts and records.
• Implement strong security measures to safeguard company funds and maintain financial integrity.
• Perform daily reconciliation of transactions to ensure accuracy and transparency.

Conocimientos

Customer service

Bilingual English/Spanish

Cash handling

Herramientas

POS system

Descripción del empleo

Pay-O-Matic, located in Sunnyside, NY, is seeking a Front-Line Customer Service Representative to join our team. The role emphasizes bilingual English/Spanish communication, cash handling, and using a POS system to serve customers efficiently.

The position may require working weekends, holidays, and floating to nearby stores as needed. We offer a supportive, diverse environment with opportunities to grow within a well-established financial services company.