Bilingual CS & Sales Specialist - Multi-Location

Sherwin-Williams; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to engage wholesale and retail customers, identify needs, and recommend products while ensuring satisfaction and high standards across the store.

The role requires bilingual English/Spanish communication, ability to lift 50–70 lbs, and availability for evenings/weekends, with emphasis on accurate transactions and inventory control.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Willing to work evenings and weekends.

Responsibilities

• Provide excellent sales service to achieve high customer satisfaction.
• Assist customers in person and by phone by identifying needs and presenting products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately according to policies.
• Aim to meet monthly, quarterly, and yearly sales goals.
• Maintain accurate work orders and inventory documentation.
• Stock shelves and prepare displays.
• Assist in deliveries as needed.
• Stay knowledgeable about products and available options.
• Adhere to inventory control procedures and identify sales improvements.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist to engage wholesale and retail customers, identify needs, and recommend products while ensuring satisfaction and high standards across the store.

The role requires bilingual English/Spanish communication, ability to lift 50–70 lbs, and availability for evenings/weekends, with emphasis on accurate transactions and inventory control.