Bilingual CS Exec (Spanish/English) - SaaS Helpdesk

Manatal; Peru (IL); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Fast-growing work environment

International team culture

Job summary

Manatal is looking for a Customer Support Executive to join their sales team in Peru. The role involves supporting clients through various channels and collaborating with internal teams. Successful candidates will have at least 2 years of customer support experience and must be bilingual in Spanish and English. The position offers a unique opportunity to be part of a fast-growing B2B SaaS start-up culture that values diversity and collaboration.

Qualifications

• 2+ years of related Customer Support experience.
• Must speak Spanish and English fluently.
• Excellent communication skills to explain technical issues.

Responsibilities

• Respond to customer inquiries via chat, email, and phone.
• Own customer issues from initial report to resolution.
• Provide clear updates to customers about their issues.
• Log and track all support requests in the CRM.

Skills

Customer Support experience

Bilingual (Spanish and English)

Excellent communication skills

Understanding of operating systems

Basic troubleshooting knowledge

Experience with ticketing platforms

Leadership skills

Education

Degree in Computer Science or related field

Tools

Jira

ServiceNow

Zendesk

Job description

Manatal is looking for a Customer Support Executive to join their sales team in Peru. The role involves supporting clients through various channels and collaborating with internal teams. Successful candidates will have at least 2 years of customer support experience and must be bilingual in Spanish and English. The position offers a unique opportunity to be part of a fast-growing B2B SaaS start-up culture that values diversity and collaboration.