Bilingual Contact Center Agent - Patient Scheduling

Salud Family Health; Maryland; On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical PPO Plan

Dental PPO plan

Vision

Generous vacation accrual

403b Retirement savings plan

Job summary

A community healthcare provider in Maryland is seeking a Contact Center Agent to manage incoming calls, schedule appointments, and support patients as part of a dedicated team. The ideal candidate should have a high school diploma, experience in a Call Center, and excellent communication skills. Benefits include medical and dental plans, generous vacation, and a retirement savings plan. Join us to make a difference in our community.

Qualifications

• One year of general office or Call Center experience.
• Sensitivity to indigent and ethnic minority communities.

Responsibilities

• Answer all incoming telephone calls.
• Schedule appointments.
• Direct calls to the appropriate department or individual.
• Support patients and families in self-management.

Skills

Bilingual (English-Spanish)

Effective written or oral communication skills

Knowledge of multi-line phones

Ability to determine an emergency situation

Education

High school graduation or equivalent

Job description

A community healthcare provider in Maryland is seeking a Contact Center Agent to manage incoming calls, schedule appointments, and support patients as part of a dedicated team. The ideal candidate should have a high school diploma, experience in a Call Center, and excellent communication skills. Benefits include medical and dental plans, generous vacation, and a retirement savings plan. Join us to make a difference in our community.