Bilingual Consumer Lending Specialist

Advance America, Cash Advance Centers, Inc.; Farmington Hills (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

Advance America, Cash Advance Centers, Inc. in Farmington Hills, MI is seeking a Consumer Lending Sales Specialist (Full Time) to join our team. The role emphasizes customer service, sales, and acquisition of loan customers while meeting branch goals.

The position requires strong math skills, clear communication, and compliance with regulations. Bilingual Spanish is a plus; some travel may be involved; competitive benefits package offered.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required; banking or collections experience preferred.
• Strong math skills and ability to handle cash.
• Professional verbal communication by phone and in person.

Responsibilities

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
• Deliver exceptional customer experience while managing growing consumer loan portfolio
• Present tailored financial solutions aligned with customer goals and needs
• Build and maintain strong customer relationships throughout the loan lifecycle
• Educate customers on loan terms, conditions, and product features
• Execute and track community marketing initiatives to generate growth
• Demonstrate company core values and purpose while building trust with customers and staff
• Support branch financial objectives and performance metrics
• Maintain strict adherence to company policies, state and federal regulations
• Ensure accurate cash controls and security procedures
• Maintain precise customer documentation and transaction records
• Conduct and document collection activities
• Follow Loss Prevention (LP) Standards
• Foster a positive team environment while supporting colleagues to enhance customer experience
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork

Skills

Sales experience

Customer service

Cash handling

Verbal communication

Education

High School diploma

Some college preferred

Job description

Advance America, Cash Advance Centers, Inc. in Farmington Hills, MI is seeking a Consumer Lending Sales Specialist (Full Time) to join our team. The role emphasizes customer service, sales, and acquisition of loan customers while meeting branch goals.

The position requires strong math skills, clear communication, and compliance with regulations. Bilingual Spanish is a plus; some travel may be involved; competitive benefits package offered.