Bilingual Consumer Lending Sales Specialist

Purpose Financial, Inc.; Highland Park (MI); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Purpose Financial/Advance America. seeks a Consumer Lending Sales Specialist to drive customer acquisition through storefront and online channels while delivering exceptional service and growing a consumer loan portfolio.

The role requires strong math and communication skills, a High School Diploma or equivalent, and prior sales or customer service experience. Some college is preferred. Bilingual Spanish is a plus, and travel within the division may be required.

Qualifications

• Sales and/or customer service experience required, or equivalent experience.
• One year of experience in sales, retail, banking, or collections preferred.

Responsibilities

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques.
• Deliver exceptional customer experience while managing growing consumer loan portfolio.
• Present tailored financial solutions aligned with customer goals and needs.
• Build and maintain strong customer relationships throughout the loan lifecycle.
• Educate customers on loan terms, conditions, and product features.
• Execute and track community marketing initiatives to generate growth.
• Demonstrate company core values and purpose while building trust with customers and staff.
• Support branch financial objectives and performance metrics.
• Maintain strict adherence to company policies, state and federal regulations.
• Ensure accurate cash controls and security procedures.
• Maintain precise customer documentation and transaction records.
• Conduct and document collection activities.
• Follow Loss Prevention (LP) Standards.
• Foster a positive team environment while supporting colleagues to enhance customer experience.
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork.

Skills

Sales experience

Customer service experience

Bilingual Spanish (plus)

Strong math skills

Education

High School Diploma or equivalent

Some college preferred

Job description

Purpose Financial/Advance America. seeks a Consumer Lending Sales Specialist to drive customer acquisition through storefront and online channels while delivering exceptional service and growing a consumer loan portfolio.

The role requires strong math and communication skills, a High School Diploma or equivalent, and prior sales or customer service experience. Some college is preferred. Bilingual Spanish is a plus, and travel within the division may be required.