Consumer Care Coordinator - Norcross, GA

Ole Mexican Foods Inc; Norcross (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Ole Mexican Foods Inc is seeking a Consumer Care & QMS Assistant in Norcross, GA. This onsite role handles consumer feedback and QA communications, coordinating with QA and Sales teams to ensure quality and service standards are met.

You will maintain QA catalogs, assist with documentation, and help prepare monthly QA newsletters. The position requires bilingual English/Spanish communication and strong service orientation.

Qualifications

• Experience in customer service or related field.
• Excellent communicator (verbal and written).

Responsibilities

• Primary contact with consumers to ensure feedback is addressed.
• Primary contact with Sales representatives regarding quality issues.
• Coordinate with QA Managers to address consumer issues.
• Quality Issues Website administration and updates to QA catalogues.
• Prepare QA Food Safety newsletter monthly and distribute internally.
• Send complaint samples to external laboratory for analysis if needed.
• Follow up with consumers on all issues (phone, email, mail, website, social).
• Assist with customer requirements and specifications management system.
• Support internal audits for GFSI and GFMS.

Skills

Bilingual English-Spanish

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Consumer Care Coordinator - Norcross, GA

Full Time Norcross, GA, US

At Ole, our mission is to produce the finest Authentic Mexican inspired products with an unwavering commitment to quality and freshness. We believe that holding a seat at your dinner table is the ultimate compliment, and we strive to help families create wholesome, fun, and authentic eating experiences.

Position Summary:

The Consumer Care & QMS Assistant is responsible for the effective handling of all issues that come from Consumers and Customers through the Consumer Care Corporate Quality System.

Job Title: Consumer Care & QMS Assistant Reports to: QA Corporate Coordinator Location: Onsite in Norcross, GA Role Responsibilities:

• Primary contact with consumers to ensure their feedback regarding Ole Mexican Foods products is properly addressed.
• Primary contact with Food Service Sales representatives /customers regarding quality issues.
• Responsible for following up with the QA Managers/Plant Managers from Ole’s facilities to ensure consumer issues are effectively addressed.
• Quality Issues Website administration
• Update products list and other QA catalogs
• Follow up with IT on Quality Web improvements
• Quality Issues reports to Ole Mexican Foods Weekly and Monthly Reports to Retail & Food Service
• Responsible on following up with any complaint with Claim Adjuster Services (CAS).
• Training of new Consumer Care system users (Quality Manager, Sales Personnel, etc.)
• Create, prepare QA Food Safety newsletter monthly and distribute internally.
• Send complaint samples to External laboratory for analysis and/or identification. If needed.
• Follow up with consumers on all issues received (phone, email, regular mail, website, social media)
• Partner with QA Managers for any customer system new accounts setting.
• Assist on Customer Requirements and Customer Specifications Management System.
• Assist on Raw Materials and Finished Product Specifications Central Database.
• Assist and maintain Document Control Module System.
• Assist on collecting data, data entry information into all customer’s portal web bases.
• Assist on the bi-annual FDA’s registration for all Ole’s facilities.
• Assist in other tasks as required by the QA Corporate Coordinator and/or the Director of QA.
• Support and collaborate with special studies in cooperation with the Quality Assurance Department. Assist QA Corporate Coordinator on BRC (GFSI) activities and Quality Projects
• Gluten Free (GFMS) certification preparation at plant level.
• Training employee/head department on Document Control Module and structural documentation at plant level.
• Support Internal Audits for both GFSI and GFMS
• Support on any other corporate QA/Operation Projects.

Qualifications and Experience:

• Bilingual ( English and Spanish)
• Experience on customer service or related field.
• Excellent communicator (verbal and written)