Bilingual Consumer Call Center Agent

PrideStaff, Inc.; Texas; On-site; USD 26,000 - 29,000; Part time

Job summary

PrideStaff, Inc. in Irving, TX is seeking a detail-oriented Bilingual Consumer Support Specialist to join our team onsite. You will be the primary contact for external consumers, handling credit and consumer report inquiries while ensuring compliance with federal regulations.

This temp-to-hire role offers steady hours and the opportunity to grow with a stable employer. Ideal candidates have at least 1 year of professional customer service experience, strong communication skills, and proficiency

Qualifications

• High School Diploma or GED required.
• 1+ years of professional customer service experience.
• Strong verbal and written communication skills.
• Proficient in MS Office with fast and accurate typing skills.
• Bilingual Spanish is a significant plus.
• Onsite requirement in Irving, TX (temp-to-hire).

Responsibilities

• Assist external consumers with credit and consumer report inquiries.
• Explain credit/report content and regulatory requirements to customers.
• Research and process consumer disputes per FCRA guidelines.
• Fulfill file disclosures and report copies with accurate data entry.
• Perform security authentication and safeguard confidentiality.
• Engage with multiple software systems to meet performance metrics.
• Refer complex inquiries to senior staff when needed.

Skills

Customer service

Critical thinking

Multitasking

Spanish (plus)

Education

High School Diploma or GED

Tools

MS Office

Job description

Job Description

Bilingual Consumer Support Specialist

Location: Irving, TX (100% Onsite)

Type: Temp-to-Hire

Compensation: $19.00 – $21.00/hr (Based on experience)

Schedule: Monday – Friday (Shifts between 7:30 AM – 6:00 PM; preference for the closing shift)

Position Overview:

Our client is seeking a detail-oriented and professional Bilingual Consumer Support Specialist to join their team in Irving. In this role, you will act as a primary point of contact for external consumers, helping them navigate credit and consumer report inquiries while ensuring strict adherence to federal regulations. This is an excellent opportunity for a candidate with strong critical thinking skills who thrives in a fast-paced, compliance-driven environment.

Key Responsibilities

• Consumer Advocacy & Guidance: Assist external consumers with concerns and inquiries. Clearly explain credit/consumer report content, as well as Reseller and Credit Reporting Agency (CRA) requirements.


• Dispute Resolution: Research and process consumer disputes received via phone, mail, fax, and email in accordance with FCRA guidelines.


• Information Management: Fulfill consumer requests for file disclosures and report copies while maintaining meticulous data entry, logs, and records.


• Security & Compliance: Perform rigorous security authentication to safeguard and maintain confidentiality.


• Operational Excellence: Utilize multiple software systems simultaneously to meet individual performance metrics and department quality standards.


• Collaboration: Refer complex inquiries to senior staff or secondary sources when necessary and assist with additional departmental duties as assigned.

Candidate Qualifications

• Education: High School Diploma or GED equivalent required.


• Experience: 1+ years of related professional experience with a proven track record in high-level customer service.


• Communication: Strong verbal and written communication skills; ability to convey complex information clearly and concisely.


• Technical Skills: Proficient in MS Office with fast and accurate typing skills.


• Soft Skills: High level of critical thinking, judgment, and the ability to apply "common sense" problem-solving in high-pressure situations.


• Organization: Exceptional time management and the ability to multitask in a flexible, changing environment.


• Bilingual Skills: Proficiency in Spanish is a significant plus.