Bilingual Concrete Dispatcher & Customer Service

Titan America; Castle Hayne (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) Matching

Paid Vacation and Holidays

Job summary

Titan America LLC, including S&W Ready Mix, has an immediate opening for a Concrete Dispatcher/Order Taker/Customer Service Representative in Castle Hayne, NC. This hourly role reports to the Dispatch Manager and favors bilingual English/Spanish candidates for top‑level customer service and efficient driver scheduling.

The position emphasizes order entry, dispatch, and cross‑department communication, with emphasis on safety and professionalism in a fast-paced environment.

Qualifications

• High School education or equivalent required; secondary education preferred.
• 2–4 years’ dispatch or logistics experience required; construction industry preferred.
• Order taking, dispatching, and scheduling of drivers and delivery experience strongly preferred.
• Bilingual, English/Spanish strongly preferred.
• Ability to work well under pressure; experience in a high pressure/high volume environment.
• Proficiency with Excel, Outlook and Word; Trimble a plus.
• Familiar with Castle Hayne, NC area.
• Flexible hours and overtime may be required.
• Strong telephone and two-way radio communication skills.

Responsibilities

• Take orders, schedule drivers, and manage customer relations.
• Maintain delivery controls with accurate order entry into the dispatch system.
• Resolve transportation conflicts and handle unusual or difficult customer complaints.
• Provide customer support to ensure maximum efficiency.
• Embrace a safety‑focused culture and positive communications with customers and departments.
• Pursue solutions to customer issues promptly and thoroughly.
• Identify repairs and maintenance needs for logistics communication equipment.

Skills

Order taking

Dispatching

Scheduling

Bilingual English/Spanish

Customer service

Under pressure

Education

High School diploma

Tools

Excel

Outlook

Word

Trimble

Job description

Titan America LLC, including S&W Ready Mix, has an immediate opening for a Concrete Dispatcher/Order Taker/Customer Service Representative in Castle Hayne, NC. This hourly role reports to the Dispatch Manager and favors bilingual English/Spanish candidates for top‑level customer service and efficient driver scheduling.

The position emphasizes order entry, dispatch, and cross‑department communication, with emphasis on safety and professionalism in a fast-paced environment.