Concrete Dispatcher/Order Taker/Customer Service Representative

Titan America; Castle Hayne (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) Matching

Paid Vacation and Holidays

Job summary

Titan America LLC, including S&W Ready Mix, has an immediate opening for a Concrete Dispatcher/Order Taker/Customer Service Representative in Castle Hayne, NC. This hourly role reports to the Dispatch Manager and favors bilingual English/Spanish candidates for top‑level customer service and efficient driver scheduling.

The position emphasizes order entry, dispatch, and cross‑department communication, with emphasis on safety and professionalism in a fast-paced environment.

Qualifications

• High School education or equivalent required; secondary education preferred.
• 2–4 years’ dispatch or logistics experience required; construction industry preferred.
• Order taking, dispatching, and scheduling of drivers and delivery experience strongly preferred.
• Bilingual, English/Spanish strongly preferred.
• Ability to work well under pressure; experience in a high pressure/high volume environment.
• Proficiency with Excel, Outlook and Word; Trimble a plus.
• Familiar with Castle Hayne, NC area.
• Flexible hours and overtime may be required.
• Strong telephone and two-way radio communication skills.

Responsibilities

• Take orders, schedule drivers, and manage customer relations.
• Maintain delivery controls with accurate order entry into the dispatch system.
• Resolve transportation conflicts and handle unusual or difficult customer complaints.
• Provide customer support to ensure maximum efficiency.
• Embrace a safety‑focused culture and positive communications with customers and departments.
• Pursue solutions to customer issues promptly and thoroughly.
• Identify repairs and maintenance needs for logistics communication equipment.

Skills

Order taking

Dispatching

Scheduling

Bilingual English/Spanish

Customer service

Under pressure

Education

High School diploma

Tools

Excel

Outlook

Word

Trimble

Job description

Overview

S&W Ready Mix Concrete is a wholly owned subsidiary of Titan America LLC. Titan America is a leading environmentally and socially progressive heavy building materials company employing approximately 2,000 employees in the eastern United States. We primarily manufacture cement, ready mix concrete, fly ash, and other aggregates. Titan has been in operation since 1902 and remains a family-led business with a values-oriented, people-focused culture.

At Titan America we pride ourselves in providing a safe and professional work environment where teamwork and integrity are emphasized. We work had to treat our employees fair and provide a positive work environment. Our competitive pay and benefits are designed to reflect the ever-changing needs and wants of our employees. Our goal is to empower you with the resources and flexibility and success on and off the job!

S&W Ready Mix has an immediate opening for a Concrete Dispatcher/Order Taker/Customer Service Representative. This is a Hourly position reporting to the Dispatch Manager. Bilingual strongly preferred (English/Spanish). The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency and inter-department communication.

Responsibilities

• Responsible for order taking, scheduling, and customer relations
• Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
• Resolve transportation conflicts and handle unusual and difficult customer complaints
• Provide customer support to ensure maximum efficiency
• Embraces and enhances a performance based Safety Culture
• Is positive and upbeat in all communications with customers and other departments
• Relentlessly pursues a solution to every issue that a customer brings to them
• Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
• Identify and communicate repairs and maintenance of logistics communication equipment

Qualifications

Qualifications and Skills:

• High School education or equivalent required, secondary education preferred
• Two to four years’ experience in dispatch or logistics required; construction industry experience strongly preferred
• Order taking, dispatching, and scheduling of drivers and delivery experience strongly preferred
• Bilingual, English/Spanish strongly preferred
• Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required
• Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus
• Familiar with geographical areas in Castle Hayne, NC area
• Must be able to work flexible hours and overtime
• Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner

Titan America LLC offers a competitive salary and comprehensive benefits package (medical, dental, vision, life, matching 401K, paid vacation and holidays).

Titan America is an Equal Employment Opportunity (EEO) / Afformative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

EOE/AA-M/F/H/V