Bilingual Complaints Specialist

4M Building Solutions; Elmhurst (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

4M Building Solutions in Elmhurst, Illinois, is seeking a Human Resource and Labor Relations Specialist to assist with labor relations and HR matters, including the maintenance of essential documents for negotiations.

The ideal candidate should possess excellent communication skills and a degree in Human Resources or a related field, along with 3+ years of HR experience. The role may require travel and offers a chance to work in a dynamic environment.

Qualifications

• 3+ years of experience in human resources administration focused on employee relations.
• Strong understanding of labor laws, contract negotiations, and HR practices.

Responsibilities

• Serve as the initial contact for employee complaints and union grievances.
• Conduct initial interviews related to employee relations and escalate issues as needed.
• Gather information for negotiations and policy implications.
• Maintain up-to-date knowledge of laws and labor relations.
• Assist with hiring during company acquisitions.
• Review and manage unemployment claims.

Skills

Excellent verbal, written, and communication skills

Excellent interpersonal, negotiation, and conflict-resolution skills

Excellent time management skills

Strong analytical and problem-solving skills

Understanding of HR laws and regulations

Proficient with Microsoft Office Suite

Education

Degree in Human Resources, Labor Relations, Business, or related field

At least three years of professional HR administration

SHRM-CP or SHRM-SCP certification

Job description

Job Summary

The Human Resource and Labor Relations Specialist will assist with labor relations and human resources matters, gathering, collecting, and maintaining documents and records required for contract and policy development, investigations, and negotiations.

Supervisory Responsibilities

None.

Duties/Responsibilities

• Serves as the initial contact and liaison for intake and assessment of employee complaints including union grievances.
• Conducts initial interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR staff when additional investigation is required.
• Collects information and data to assess cost and policy implications of negotiations and disputes. This may include management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances.
• Conducts surveys, interviews related to employee relations, and other research related to human resource policies, compensation, and other labor negotiations; collects information and reports results to Labor Relations Manager or Human Resources Director.
• Maintains knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources.
• Assists with the preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations.
• Assists with hiring during company acquisitions.
• Gatekeeper for unemployment claims, including delegating and completing claims.
• Reviews unemployment claims with appropriate documentation and reviews monthly unemployment statements.
• Performs other duties as assigned.
• Travel is required for this position.

Required Skills/Abilities

• Excellent verbal, written, and communication skills.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Excellent time management skills with the proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Understanding laws, regulations, and guidelines related to HR and contract negotiations.
• Proficient with Microsoft Office Suite or related software.

Education and Experience

• Degree in Human Resources, Labor Relations, Business, Accounting, or related field preferred.
• At least three years of professional human resource administration required with preferred experience in employee relations.
• SHRM-CP or SHRM-SCP preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

About 4M

Founded in 1978, 4M Building Solutions is a janitorial, housekeeping, cleaning, and disinfecting services company headquartered in St. Louis, MO. Supported by 8,000 associates, the company operates in 30+ states across the Midwest, Northeast, and southeastern United States.