Bilingual Community Resources & Front Desk Coordinator

Hively; Oakland (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

14 paid holidays + 4 flex holidays

Generous PTO

Tuition Reimbursement

Employee Appreciation Program

Life & Long Term Disability Insurance

403(b) plan

SEP-IRA plan with employer 5%

Job summary

Hively in Oakland is seeking a Program & Resources Assistant to be the front desk entry point for clients, manage the Family Resource Center, and coordinate referrals and resources for families served in Alameda County.

You will input data in Google Drive and Notion, assemble enrollment welcome bags, and collaborate with community partners. Bilingual Spanish/English and human services experience are preferred traits for success.

Qualifications

• Bilingual Spanish and English required or preferred.
• Experience in a human services agency or equivalent educational degree.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience using Microsoft Office and Google Suite.
• Ability to communicate effectively both orally and in writing.
• Ability to develop and maintain good working relationships with diverse groups.

Responsibilities

• Provide a warm welcome to Hively guests and perform receptionist duties.
• Maintain lobby, resources, and organize mail; ensure tidy office environment.
• Process family need assessment forms and provide resources based on need.
• Issue enhanced referrals to Stage 1 clients and track client surveys.
• Manage and maintain the Hively Family Resource Center in Oakland.
• Create enrollment welcome bags and input data in systems.
• Provide referrals and educational resources for childcare.
• Compile and produce program data reports as needed.
• Maintain confidential participant records and TrustLine applications.
• Collaborate with community agencies and other offices as needed.

Skills

Bilingual: Spanish/English

Analytical thinking

Communication skills

Organizational skills

Travel flexibility

Education

BA/BS in social services/human development or related field

Tools

Microsoft Office

Google Suite

Job description

Hively in Oakland is seeking a Program & Resources Assistant to be the front desk entry point for clients, manage the Family Resource Center, and coordinate referrals and resources for families served in Alameda County.

You will input data in Google Drive and Notion, assemble enrollment welcome bags, and collaborate with community partners. Bilingual Spanish/English and human services experience are preferred traits for success.