Bilingual Community Health Navigator

Mercy Health Services Inc; Franklin (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, PTO, and 401k

Job summary

Mercy Community Healthcare in Franklin, TN is seeking a full-time Patient Navigator to help patients and families access services, coordinate referrals between primary care and subspecialists, and connect patients with social service agencies to address social determinants of health. The role involves documenting interactions in the EMR with care and accuracy.

You will advocate for services such as financial assistance and transportation, assist with financial aid applications, and support

Qualifications

• Must have strong interpersonal and communication skills.
• Experience interacting with patients and families.
• Ability to multitask and manage time effectively.
• Sensitivity to diverse cultural and economic populations.
• Bilingual English/Spanish preferred.

Responsibilities

• Serve as a patient ambassador to help patients access services.
• Facilitate referrals between primary care and subspecialists.
• Link patients with social service agencies to address social determinants of health.
• Maintain and update patient interactions in the EMR system.
• Advocate for services like financial assistance and transportation.
• Assist patients with applications for financial aid and reducing barriers.
• Treat patients with respect, demonstrating cultural awareness.

Skills

Interpersonal skills

Written and verbal communication

Multitasking / time management

Cultural competency

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Bachelor's degree in medical or social services

Tools

Word

Outlook

Excel

EMR system

Job description

Mercy Community Healthcare in Franklin, TN is seeking a full-time Patient Navigator to help patients and families access services, coordinate referrals between primary care and subspecialists, and connect patients with social service agencies to address social determinants of health. The role involves documenting interactions in the EMR with care and accuracy.

You will advocate for services such as financial assistance and transportation, assist with financial aid applications, and support