Bilingual Commercial Sales & Service Lead

AutoZone, Inc.; Irving (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

AutoZone, Inc. is seeking a Commercial Specialist to drive WOW customer service, boost commercial sales, and ensure smooth order fulfillment and delivery.

The role blends customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department. You will assist commercial customers with product selection, manage orders, monitor deliveries, and uphold safety and compliance.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver's license and clean driving record.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain accurate billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business through inbound calls and in-person outreach.
• Follow cash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report on vehicle maintenance and safety.
• Manage battery consignment inventory and perform weekly stock checks.
• Handle returns and accident procedures according to policy.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

Skills

Customer service

Communication

Multitasking

Billing knowledge

Inventory management

Delivery coordination

Safety compliance

Driver's license

Bilingual English/Spanish

Job description

AutoZone, Inc. is seeking a Commercial Specialist to drive WOW customer service, boost commercial sales, and ensure smooth order fulfillment and delivery.

The role blends customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department. You will assist commercial customers with product selection, manage orders, monitor deliveries, and uphold safety and compliance.