Bilingual Commercial Sales & Service Lead

AutoZone, Inc.; Oakland Vale (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision plans

401(k) with company match

Job summary

AutoZone is seeking a Commercial Specialist to support the commercial sales and service operations, driving WOW customer service, increasing commercial sales, and ensuring smooth order fulfillment and delivery.

The role blends customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department. A valid driver’s license and strong communication skills are required.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver’s license and a clean driving record.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain accurate billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business through outbound calls and in-person outreach.
• Follow cash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report on vehicle maintenance and safety.
• Manage battery consignment inventory and perform weekly stock checks.
• Handle returns and accident procedures according to company policy.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

Skills

Customer service

Communication

Multitasking

Billing processes

Safety compliance

Driver's license

Tools

AutoZone systems

Billing software

Inventory management

Job description

AutoZone is seeking a Commercial Specialist to support the commercial sales and service operations, driving WOW customer service, increasing commercial sales, and ensuring smooth order fulfillment and delivery.

The role blends customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department. A valid driver’s license and strong communication skills are required.