Bilingual Commercial Auto Claims Adjuster (TX/CA)

New Horizon Insurance Company; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision plans + 401(k)

Job summary

New Horizon Insurance Company is seeking an experienced claims adjuster to handle commercial auto Bodily Injury claims in a fast-paced environment. The role requires bilingual English/Spanish abilities, active licenses, and the ability to multitask while documenting decisions clearly.

Responsibilities include ensuring timely contact with involved parties, evaluating coverage and liability, and coordinating inspections and repairs.

Qualifications

• 1+ years of experience handling commercial auto bodily injury claims.
• Licenses: Texas All Lines Adjuster License required on hire; California Adjusters license within 90 days.
• Bilingual in English and Spanish required.
• Ability to multi-task in a fast-paced environment.
• Effective written and verbal communication; documentation of basis for decisions.
• Strong organization and time-management skills.
• Courteous and professional telephone communications.
• Ability to work effectively in a team environment.

Responsibilities

• Establish timely contact with insureds, drivers, witnesses, and others; gather facts and clearly explain the claims process.
• Assess coverage and identify potential issues; determine liability and document the claim file.
• Communicate rationale behind coverage or liability decisions to applicable parties.
• Document damages and resolve within authority limits.
• Manage assignment of claim to material damage for inspection and repairs.
• Maintain files, notes, and correspondence while handling multiple tasks in a fast-paced setting.
• Alert supervisor of potential fraud or recovery escalation on the claim.
• Support quality customer service and accurate claim handling.

Skills

Commercial auto BI experience

Multitasking

Communication skills

Written communication

Teamwork

Spanish language

Education

Associate degree (preferred)

Job description

New Horizon Insurance Company is seeking an experienced claims adjuster to handle commercial auto Bodily Injury claims in a fast-paced environment. The role requires bilingual English/Spanish abilities, active licenses, and the ability to multitask while documenting decisions clearly.

Responsibilities include ensuring timely contact with involved parties, evaluating coverage and liability, and coordinating inspections and repairs.