Bilingual Credit Card Collections Specialist II

Next Frontier Capital; Tempe (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Base salary plus commission

Discretionary incentive compensation

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service on a range of financial products.

You'll handle high volume calls, build relationships, interpret needs, and provide solutions within a regulated, fast-paced call center. Fluency in Spanish and English is required.

Join a team that values empathy, accuracy, and teamwork while meeting performance goals and following established procedures.

Qualifications

• Bilingual Spanish/English required.
• Strong communication, negotiation and decision-making skills.
• 2+ years of customer service/collections experience on calls.
• Ability to multitask across computer systems with accuracy.
• Empathy, composure, and sound judgment in interactions.
• Adaptability in fast-paced environments.
• Quick learner of products and systems.
• Proficient computer literacy.

Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Interprets customer needs and delivers continuous insights
• Navigates multiple computer systems efficiently
• Works independently and with the team to meet goals
• Follows all regulatory and departmental procedures
• Takes ownership of each interaction with empathy and respect

Skills

Bilingual Spanish/English

Communication

Customer support

Empathy & judgment

Adaptability

Problem solving

Learning agility

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service on a range of financial products.

You'll handle high volume calls, build relationships, interpret needs, and provide solutions within a regulated, fast-paced call center. Fluency in Spanish and English is required.

Join a team that values empathy, accuracy, and teamwork while meeting performance goals and following established procedures.