Bilingual Collections Specialist II

Mariner Finance; Plano (AL); On-site; USD 27,000 - 32,000; Full time

Job summary

Mariner Finance is seeking a full-time Collector to support branch locations in late-stage collections on open and charged-off accounts. You will drive daily outbound calls to negotiate terms and resolve delinquency while upholding professional standards.

Ideal candidates have at least one year in collections, strong communication skills, and familiarity with consumer lending laws. The role requires in-office collaboration across teams and adherence to company policies.

Responsibilities

• Work within the collection system to make contact with delinquent debtors when accounts are past due.
• Utilize effective problem-solving and persuasion techniques to negotiate terms resulting in resolution of delinquency or mitigating potential future loss.
• Maintain a high level of professionalism when interacting with debtors to ensure call quality standards.
• Document all collection activities accurately and thoroughly in accordance with company policies and procedures.
• Coordinate collection of delinquent accounts through third-party service providers, including but not limited to, collection attorneys, debt settlement companies, and repossession companies.
• Strictly comply with applicable federal, state, and local laws and provisions regarding debt collection of states in which Mariner operates.
• Follow collection policies and procedures of the company. Stay informed of updates to company policy and promptly implement applicable changes.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Job description

Mariner Finance is seeking a full-time Collector to support branch locations in late-stage collections on open and charged-off accounts. You will drive daily outbound calls to negotiate terms and resolve delinquency while upholding professional standards.

Ideal candidates have at least one year in collections, strong communication skills, and familiarity with consumer lending laws. The role requires in-office collaboration across teams and adherence to company policies.