Bilingual Collections Specialist

Socket.dev; Alexandria (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k)

Medical, Dental and life insurance

PTO and holidays

Growth opportunities

Job summary

Nationwide Credit Corporation (NCC) in Alexandria, VA is seeking a Bilingual Collections Specialist fluent in Spanish and English to join our on-site team. You will contact consumers, collect past-due balances, document actions, and ensure compliance with federal and state laws while delivering respectful service.

This full-time role offers an hourly pay of $20–$23 based on experience plus monthly commissions, a comprehensive benefits package, and opportunities for professional growth within a

Qualifications

• High School Diploma or GED required.
• Fluent in both Spanish and English (written and verbal).
• 2–5 years of similar or related collections experience.
• Excellent communication and negotiation skills.
• Independent work ethic with a team-player attitude.

Responsibilities

• Make outbound calls to assist consumers in resolving delinquent accounts.
• Process incoming payments and record them in the database; request paid invoices and charge cards as needed.
• Maintain notes of collection activities in the system and document efforts.
• Provide thorough documentation of collection efforts and payments received.
• Follow account guidelines from training materials and company policy.
• Balance on-call and wrap-up time to maximize productivity and meet goals.
• Demonstrate understanding of client needs and comply with all laws.

Skills

Bilingual Spanish/English

Communication skills

Negotiation

Education

High School Diploma

Job description

Job Details

Job Location: NCC - Alexandria, VA 22312

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Job Shift: Day

Job Category: Entry Level

Bilingual Collections Specialist (Spanish/English) On-Site | Alexandria, VA | Full-Time | $20–$23/hr. Based on experience + Commission.

Who We Are

Nationwide Credit Corporation (NCC) is a leading, results-driven collection agency headquartered in Alexandria, VA. With a reputation for excellence and a people-first approach, we specialize in recovering outstanding payments while upholding the highest standards of compliance and customer service.

Who We’re Looking For

We’re seeking a Bilingual Collections Specialist (Spanish/English) to join our high-performing Collections Department. You’ll be at the forefront of our efforts to recover past-due balances and help individuals resolve financial obligations in a respectful and solution-oriented way. If you're self-motivated, detail-oriented, and thrive in a fast-paced environment, we want to meet you.

When Does Training Start?

• Training starts this October—don’t miss this opportunity!
• Monday to Friday, 8:00 AM – 5:00 PM.
• Predictable Monthly Saturday Schedule: Work one scheduled Saturday per month, 9:00 AM – 1:00 PM, with the remainder of your weekends free.
• On-site position at our Alexandria headquarters (potential remote opportunity based on performance).

What You’ll Do

• Make outbound calls to assist consumers in resolving their delinquent accounts.
• Process incoming payments: duties include entering payment into our database, request paid invoices, and charge credit cards, per request.
• Maintain notes of collection activities in FACS Workstation.
• Provide thorough and accurate documentation of collection efforts of customer accounts through our internal communication channels, as well as records of any payments collected from the customer.
• Following the account guidelines outlined in documents/training materials.
• Balancing the effective utilization of on-phone, wrap-up, wait, and talk time.
• Achieving production goals.
• Demonstrating precise client understanding.
• Ensuring monthly compliance reports meet acceptable standards.
• Promptly and effectively addressing account and departmental needs and issues.
• Adhering to Federal and State laws as well as company policies in daily operations.
• Fulfilling any additional duties as assigned.

Compensation & Benefits

• Hourly rate: $20.00–$23.00, based on experience.
• Monthly commission potential.
• Comprehensive benefits package:
• - 401(k).
• - Medical, Dental and life insurance.
• - PTO and company-designated holidays.
• - Supportive team environment and growth opportunities.

Why Choose NCC?

Join a thriving company where your voice matters and your success is recognized. At NCC, we’re more than just a call center—we’re a company focused on growth, integrity, and making a difference in the financial lives of others.

QualificationsExperience and Desired Skills

• High School Diploma or GED required.
• Fluent in both Spanish and English (written and verbal).
• 2–5 years of similar or related collections experience.
• Excellent communication and negotiation skills.
• Ability to identify solutions that enhance productivity and improve services.
• Strong attention to detail and organizational abilities.
• Independent work ethic with a team-player attitude.
• Ability to listen actively and respond with empathy and professionalism.