Collections Specialist

Socket.dev; Alexandria (VA); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

401(k)

Medical, Dental and life insurance

PTO and holidays

Growth opportunities

Job summary

Nationwide Credit Corporation (NCC) is hiring a Collections Specialist to join our Alexandria, VA team. This on-site role focuses on recovering past-due accounts with a respectful, solution-focused approach.

Training starts this October, with a Monday–Friday schedule and one Saturday per month, 9:00 AM–1:00 PM; potential remote opportunities may arise based on performance. You will make outbound calls, process payments, document efforts, and ensure compliance with Federal and State laws while

Qualifications

• High School Diploma or GED required.
• 2–5 years of collections experience preferred.
• Excellent communication and negotiation skills.
• Ability to identify solutions that improve productivity and services.
• Strong attention to detail and organizational abilities.
• Independent work ethic with a team-oriented attitude.
• Active listening with empathy and professionalism.

Responsibilities

• Make outbound calls to resolve delinquent accounts.
• Process payments: enter into database, request invoices, charge cards.
• Maintain collection activity notes in FACS Workstation.
• Document collection efforts and payments accurately through internal channels.
• Follow account guidelines in training materials.
• Balance on-call, wrap-up, wait, and talk time efficiently.
• Achieve production goals.
• Demonstrate understanding of client needs.
• Ensure monthly compliance reports meet standards.
• Address account and department needs promptly.
• Adhere to laws and company policies in daily operations.
• Perform additional duties as assigned.

Skills

Communication skills

Negotiation skills

Attention to detail

Organizational skills

Empathy & professionalism

Independent work ethic

Education

High School Diploma or GED

2–5 years collections experience

Job description

Job Details

Job Location: NCC - Alexandria, VA, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Day, Collections Specialist On-Site | Alexandria, VA | Full-Time | $20–$23/hr. + Commission

Who We Are

Nationwide Credit Corporation (NCC) is a leading, results-driven collection agency headquartered in Alexandria, VA. With a reputation for excellence and a people-first approach, we specialize in recovering outstanding payments while upholding the highest standards of compliance and customer service.

Who We're Looking For

We’re seeking a Collections Specialist to join our high-performing Collections Department. You’ll be at the forefront of our efforts to recover past-due balances and help individuals resolve financial obligations in a respectful and solution-oriented way. If you're self-motivated, detail-oriented, and thrive in a fast-paced environment, we want to meet you.

When Does Training Start?

• Training starts this October—don’t miss this opportunity!
• Monday to Friday, 8:00 AM – 5:00 PM.
• Predictable Monthly Saturday Schedule: Work one scheduled Saturday per month, 9:00 AM – 1:00 PM, with the remainder of your weekends free.
• On-site position at our Alexandria headquarters (potential remote opportunity based on performance).

What You’ll Do

• Make outbound calls to assist consumers in resolving their delinquent accounts.
• Process incoming payments: duties include entering payment into our database, request paid invoices, and charge credit cards, per request.
• Maintain notes of collection activities in FACS Workstation.
• Provide thorough and accurate documentation of collection efforts of customer accounts through our internal communication channels, as well as records of any payments collected from the customer.
• Following the account guidelines outlined in documents/training materials.
• Balancing the effective utilization of on-phone, wrap-up, wait, and talk time.
• Achieving production goals.
• Demonstrating precise client understanding.
• Ensuring monthly compliance reports meet acceptable standards.
• Promptly and effectively addressing account and departmental needs and issues.
• Adhering to Federal and State laws as well as company policies in daily operations.
• Fulfilling any additional duties as assigned.

Compensation & Benefits

• Hourly rate: $20.00–$23.00, based on experience.
• Monthly commission potential.
• 401(k).
• Medical, Dental and life insurance.
• PTO and company-designated holidays.
• Supportive team environment and growth opportunities.

Qualifications: Experience and Desired Skills

• High School Diploma or GED required.
• 2–5 years of similar or related collections experience.
• Excellent communication and negotiation skills.
• Ability to identify solutions that enhance productivity and improve services.
• Strong attention to detail and organizational abilities.
• Independent work ethic with a team-player attitude.
• Ability to listen actively and respond with empathy and professionalism.

Why Choose NCC?

Join a thriving company where your voice matters and your success is recognized. At NCC, we’re more than just a call center—we’re a company focused on growth, integrity, and making a difference in the financial lives of others.