Loan Servicing Supervisor

DigniFi; Irving (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible PTO

12Paid Holidays

Up to 80% Employer-Paid Premiums for M

Long-term Disability Insurance

Basic Life Insurance

Paid Parental Leave

Matching 401k

100% Remote Work

Job summary

DigniFi in Irving, TX is seeking a dynamic Loan Servicing Supervisor to lead our Collections team and drive operational excellence in consumer finance.

You will supervise, coach, and develop team members, monitor performance, manage workflows, and collaborate with Dealer Success and Operations to resolve delinquent accounts while maintaining compliant practices. This role offers flexible PTO and remote work in a fast-growing fintech environment.

Qualifications

• 3–5 years of experience in Collections.
• 3+ years of experience managing staff in a call center environment.
• Proven success in reducing delinquency and charge-offs through leadership.
• Knowledge of FDCPA and CFPB.
• Strong leadership and people management skills.
• Ability to thrive in a fast-paced fintech environment.

Responsibilities

• Lead, coach and develop the Collections team; provide feedback and growth.
• Monitor activity, account performance and KPIs to reduce delinquency.
• Oversee daily workflows, scheduling, attendance and workload distribution.
• Review accounts histories and determine next steps; manage escalations.
• Ensure compliant collection practices and professional customer experience.
• Coordinate with Dealer Success and Operations for escalations and resolutions.
• Lead morning huddles and communicate priorities to the team.
• Enforce company policies and compliance requirements; address performance issues.
• Provide regular updates to Collections Management on performance and trends.

Skills

Team Leadership

Delinquency Mgmt

Workforce Mgmt

Collection Strategy

Customer Service

Cross-Functional

Communication

Policy Compliance

Reporting

Tools

Microsoft Office

Job description

About DigniFi:

DigniFi is a mission-driven company whose Point-of-Sale financing solution helps 2,000+ partners increase revenue, drive accessory orders, and decrease deferred repairs. By partnering with dealerships and service centers, DigniFi offers financing products at the point of sale for consumers to finance auto repairs, service, parts, accessories, maintenance packages and more.

Our mission is to help auto dealers and service centers grow by offering their customers innovative, inclusive financing. Our vision is to make financing for the needs of daily life accessible and inclusive. Come join us on this exciting ride!

About the Role:

DigniFi is seeking a dynamic and experienced Loan Servicing Supervisor to lead and support our Loan Servicing Department. This role is ideal for a highly motivated professional with a passion for problem-solving and driving operational excellence in the financial technology industry.

What You Will Do:

• Team Leadership & Development: Supervise, coach, and develop Collections team members; provide ongoing feedback, reinforce performance expectations, and support employee growth.
• Performance & Delinquency Management: Monitor collection activity, account performance, and team KPIs to help achieve delinquency reduction and company collection goals. Identify performance gaps and implement corrective actions in partnership with Collections Management.
• Daily Operations & Workforce Management: Oversee daily workflows, scheduling, attendance, timecards, and workload distribution to support productivity and service levels.
• Collection Strategy & Escalations: Review account histories and prior collection efforts to determine appropriate next steps. Handle escalated or specialized collection activities, including management takeovers, second talk-offs, and dialer campaigns.
• Customer Service & Account Resolution: Ensure Collections Representatives use appropriate, compliant collection practices and communication methods to resolve delinquent accounts while maintaining a professional customer experience.
• Cross-Functional Collaboration: Maintain timely communication and follow-up with Dealer Success and Operations and other internal stakeholders regarding customer accounts, escalations, and resolution efforts.
• Communication & Team Engagement: Conduct morning huddles, communicate priorities and performance updates, and participate in management meetings to support alignment and consistent execution.
• Policy Compliance & Accountability: Reinforce company policies, collection procedures, and applicable compliance requirements; address employee performance, attendance, and conduct concerns promptly in partnership with Collections Management.
• Leadership Support & Reporting: Provide regular updates to Collections Management on team performance, delinquency trends, staffing needs, employee concerns, and opportunities to improve collection processes.

Who You Are:

• 3-5 years of experience in Collections.
• 3+ years of experience managing, evaluating, and developing staff in a call center environment, preferably in the auto finance or related industry.
• Proven success in reducing delinquency and charge-offs through effective team leadership.
• Working knowledge of Fair Debt Collection Practices Act (FDCPA) and Consumer Financial Protection Bureau (CFPB).
• Strong leadership and people management skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Problem-solving and decision-making capabilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Effectively manage and motivate a team of up to 15 or more Collections Representatives.
• Self-motivated, with the ability to work independently and as part of a team.

Why You’ll Love Working at DigniFi:

• High-growth opportunity with terrific upside potential.
• Founded to provide aid to people when they unexpectedly need help...responsible, respectful, and transparent access to a better financial future for our customers.
• Excellence-driven organization that values work/life balance.
• We’re a tight-knit team that values collaboration and genuinely loves working together.

What’s In It for You:

• Flexible PTO
• 12Paid Holidays
• Up to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
• Long-term Disability Insurance
• Basic Life Insurance
• Paid Parental Leave
• Matching 401k
• 100% Remote Work

Where You Will Work:

This position is an in office position in Irving, TX.

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our company. Whether blatant or hidden, barriers to success have no place at DigniFi.

DigniFi is not considering candidates who require visa sponsorship or visa transfer at this time.