Bilingual Collections & Loss Mitigation Rep I

Golden 1 Credit Union; Sacramento (CA); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Golden 1 Credit Union in Sacramento, CA, seeks a bilingual Member Care Rep I to handle delinquent accounts with empathy. You will negotiate payments, resolve issues, and guide members toward financial stability while ensuring compliance.

This non-exempt, hybrid role reports to the Supervisor of Member Care Collections and requires a GED and 6 months to 1 year in collections. You will manage high call volumes and maintain accurate records.

Qualifications

• Bilingual in English and Spanish.
• Six months to one year performing general collection duties.

Responsibilities

• Place and receive a high volume of inbound and outbound calls to negotiate repayment for past due and negative accounts.
• Identify, investigate, and resolve delinquent and negative account activity.
• Update member and credit union account information accurately and efficiently.
• Demonstrate care and urgency in addressing members' needs and concerns.
• Educate members about options to resolve delinquency and retain loyalty.
• Maintain knowledge of department financial assistance programs and services.
• Prepare and process documentation to resolve delinquent accounts.
• Review and research records to resolve misapplied payments and ensure accurate crediting.

Skills

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

Golden 1 Credit Union in Sacramento, CA, seeks a bilingual Member Care Rep I to handle delinquent accounts with empathy. You will negotiate payments, resolve issues, and guide members toward financial stability while ensuring compliance.

This non-exempt, hybrid role reports to the Supervisor of Member Care Collections and requires a GED and 6 months to 1 year in collections. You will manage high call volumes and maintain accurate records.