Bilingual Clinic Receptionist - Front Desk & Admin (Hmong)

BoldAge PACE; Fresno (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K with Match**

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Job summary

BoldAge PACE is seeking a Clinic Receptionist in Fresno who speaks Hmong fluently. This full-time front-desk role welcomes participants, answers calls, schedules appointments, and supports clinic operations with professionalism and empathy.

You will maintain EMR records, coordinate with the interdisciplinary team, manage clinic logs, and assist with supplies. A high school diploma and experience with multi-line phones are preferred; training is provided for the right candidate.

Qualifications

• High school diploma or equivalent is required.
• Experience managing multi-line phone systems and handling sensitive information is desirable.
• 1 year of experience working with a frail or elderly population preferred; training provided if not present.

Responsibilities

• Greet participants, families, visitors, and staff with a professional and welcoming demeanor.
• Answer incoming calls promptly, route them appropriately, and provide accurate information.
• Assist with setting up and cleaning exam rooms as needed.
• Maintain and complete assigned clinic logs.
• Obtain ordered labs, perform EKG, administer medications and immunizations on as needed basis (if CMA).
• Schedule clinic appointments for participants and coordinate with the interdisciplinary team to ensure services are delivered efficiently.
• Maintain and update appointment clinic calendars to ensure all schedules align with clinic operations.
• Accurately record and update participant information in the EMR system while adhering to HIPAA and privacy standards.
• Prepare and distribute necessary forms, correspondence, and reports to support clinic activities.
• Assist with administrative tasks, including overseeing linen and medical supply ordering and management.
• Monitor and restock front-desk materials and ensure a clean and organized reception area.
• Address participant and family needs with empathy, providing information and support to ensure a positive experience.

Skills

Bilingual (Hmong)

Customer service

Multi-line phone systems

Education

High school diploma or equivalent

Tools

EMR system

Job description

BoldAge PACE is seeking a Clinic Receptionist in Fresno who speaks Hmong fluently. This full-time front-desk role welcomes participants, answers calls, schedules appointments, and supports clinic operations with professionalism and empathy.

You will maintain EMR records, coordinate with the interdisciplinary team, manage clinic logs, and assist with supplies. A high school diploma and experience with multi-line phones are preferred; training is provided for the right candidate.