Bilingual Clinic Office Specialist - Travel Required

DHR Health; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DHR Health in McAllen, TX is seeking a Clinic Office Specialist on a full-time, day shift for the ENT Institute. This role supports the physician practice with front desk duties, patient registration, insurance verification and billing assistance.

Travel is required. Candidates must have a High School diploma or GED, English/Spanish bilingual skills, and proficiency with Microsoft Office. Strong customer service and communication are essential to ensure accurate appointments and patient care.

Qualifications

• High School/GED preferred.
• Travel, valid driver’s license and vehicle insurance required.
• Computer skills required with knowledge of Microsoft Office suite.
• Good written and verbal communication skills required.
• Bilingual – English/Spanish, required.

Responsibilities

• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service.
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
• Ability to take accurate and understandable messages and route them to the appropriate party as necessary
• Make appointments for new and established patients
• Note cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMR
• File faxed/scanned information in charts for review by provider, if needed
• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
• Communicating with patients and providers
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments
• Forwarding telephone calls appropriately and following up on return calls
• Insurance verification and verification of patient demographics
• Retrieving and filing of medical records and delivering to appropriate providers as needed
• Weekly statistical reporting for Manager
• Other copying, filing, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and daily balancing, as needed
• Prepare and scan packets needed for billing company as needed
• Other duties as assigned

Skills

Receptionist experience

Bilingual English/Spanish

Customer service

Verbal communication

Computer skills

Education

High School/GED preferred

Tools

Microsoft Office

Job description

DHR Health in McAllen, TX is seeking a Clinic Office Specialist on a full-time, day shift for the ENT Institute. This role supports the physician practice with front desk duties, patient registration, insurance verification and billing assistance.

Travel is required. Candidates must have a High School diploma or GED, English/Spanish bilingual skills, and proficiency with Microsoft Office. Strong customer service and communication are essential to ensure accurate appointments and patient care.