Bilingual Office Administrator | Full Time

Behavioral Framework; Rockville (MD); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Annual $500 CEU stipend

PTO + paid holidays

Health, dental, vision plans

401(k) with employer contributions

Job summary

Behavioral Framework LLC in Rockville, MD is seeking an Office Administrator for our in-person Rockville Clinic. The role requires fluent Spanish and English and runs Monday to Wednesday from 7:30am to 8:30pm, with benefits including CEU stipend and PTO.

You will manage daily clinic operations, greet visitors, handle inquiries, coordinate patient sessions, and support onboarding and staff engagement efforts in a fast-paced healthcare setting.

Qualifications

• Bilingual in Spanish and English required.
• 1–3 years of administrative or customer service experience.
• Experience with healthcare scheduling is preferred.

Responsibilities

• Schedule daily clinic operations and manage staff and client cancellations.
• Coordinate coverage for sessions and relay schedule changes to caregivers.
• Greet visitors, handle inquiries, answer phones, and route messages.
• Maintain appointment records and ensure secure handling of client information.
• Assist with opening/closing procedures and clerical tasks as needed.
• Support onboarding logistics and staff engagement initiatives.

Skills

Bilingual Spanish/English

Customer service

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Scheduling software

EMR/EHR systems

Job description

Join our ABA team at the Rockville Clinic as an Office Administrator!***Must be fluent in Spanish and English***This role will be in-person Monday - Wednesday 7:30am to 8:30pm.BenefitsAnnual $500 CEU stipendPTO + paid holidaysHealth, dental, vision plans401(k) with employer contributionsEssential Job FunctionsScheduling & Daily OperationsManage daily clinic schedules including processing staff and client cancellations (e.g., illness, vacation, medical appointments).Coordinate coverage for client sessions due to staff cancellations and arrange alternate work assignments for staff due to client cancellations.Maintain and update appointment records in Scheduling Software with proper time and labels for staff and clients arriving late or leaving early.Monitor schedule adherence report scheduling trends to the Clinic Operations Manager.Communicate schedule changes to caregivers and staff in a timely manner; address and resolve scheduling conflicts professionally.Front Desk & Client SupportWelcome visitors and families by greeting them in person or by telephone; answer or refer inquiries and direct visitors to appropriate areas.Coordinate drop-off and pick-up activities, ensuring client safety coming to and from the clinic.Answer phones and direct calls to appropriate parties; take detailed messages when necessary.Maintain security by following procedures, monitoring the visitor log, and ensuring no client information is disclosed through intentional or incidental exposure.Receive and distribute deliveries; provide overall security monitoring at the clinic entrance.Facility & Inventory ManagementMaintain cleanliness and organization of the overall clinic; conduct morning, shift-change, and PM clinic walkthroughs using the Clinic Maintenance Checklist.Manage clinic inventory; place orders for office, therapy, and bathroom supplies as needed.Complete, record, and receive all purchase requests; maintain accurate receipts and submit logs monthly to the accounting department.Support in-home clinicians by preparing and distributing therapy materials and supplies as directed.Administrative SupportUpdate and maintain the clinic Calendar of Events, bulletin boards, and coordination of incoming and outgoing mail.Maintain continuity among work teams by documenting and communicating actions, irregularities, and ongoing needs.Assist with opening and closing procedures and complete day-to-day duties that keep the clinic running smoothly.Onboarding & Staff SupportServe as a point of contact for new hire onboarding administrative logistics, including distributing new hire materials, key cards, name tags, and assigning lockers.Assist with implementing staff appreciation and employee engagement initiatives at the direction of clinical leadership.Perform other duties as assigned by the Clinic Operations Manager or Clinical Leadership.Position AccountabilityResponsive to questions and concerns; providing exceptional customer service to clients, families, and staff. Maintain employee and client confidentiality per agency policy and all applicable privacy regulations. Demonstrate strong attention to detail while managing multiple high-priority tasks simultaneously. Model professional behavior that is respectful of the diverse needs and values of clients and their families.QualificationsEducation & ExperienceHigh school diploma or equivalent required.Bilingual in Spanish - required.1–3 years of administrative or customer service experience required.Experience in healthcare scheduling, preferably in ABA therapy or behavioral health, preferred.Knowledge, Skills & AbilitiesClear and professional communication skills, including telephone and email etiquette.Proficiency in Microsoft Office and Google Suite.Experience with scheduling software and electronic health/medical records (EHR/EMR) systemsStrong organizational skills and the ability to work independently as well as in a team environment.Excellent problem-solving abilities and adaptability in a fast-paced environment.Familiarity with ABA therapy terminology and scheduling nuances preferred.Bilingual skills preferred but not required (region specific).Other RequirementsSatisfactory criminal background check as defined by agency policy.Hourly Pay: $23.00-$24.00EOEBehavioral Framework is committed to equitable treatment for all employees, clients, and their families. We welcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem.We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.#BFADMIN