Bilingual Client Support Representative: 11am-8pm Eastern Time Shift

One Source Technology LLC; Cleveland (OH); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) with employer match

Paid time off

Telecommuting stipend

Professional development programs

Short-term disability

Company-paid long-term disability

Company-paid life insurance

Flexible spending accounts

Employee referral bonus

Job summary

Asurint is seeking a Bilingual Client Support Representative to handle order-level analysis and respond accurately to client and candidate inquiries in English and/or Spanish.

The role focuses on delivering a positive customer experience, maintaining accuracy, and supporting cross-functional teams to resolve issues while working remotely within the United States or from the Cleveland, OH office.

Qualifications

• Fluent English and Spanish communication, verbal and written.
• Experience providing high-volume customer service.
• Experience with legal/court system preferred.
• Experience with background screening preferred.
• Proficiency in MS Office or similar software; CRM/HRIS systems preferred.
• Education: High school diploma or equivalent; associate degree preferred.
• Driver’s license required and ability to maintain driving record.
• 0–2 years of relevant experience; no supervisory experience required.

Responsibilities

• Engages with clients and applicants to provide a positive customer experience.
• Communicates in English and Spanish as needed; accurate responses to inquiries.
• Maintains accuracy and attention to detail in information processing.
• Adheres to customer service standards across email, phone, and chat.
• Collaborates cross-functionally to resolve delays and system issues.
• Demonstrates product knowledge to facilitate issue resolution quickly.
• Handles complex inquiries and escalates when necessary.
• Manages all candidate inquiries.

Skills

Bilingual English/Spanish

Customer service

Attention to detail

Education

High school diploma or equivalent

Associate degree preferred

Tools

MS Office (Outlook, Excel, Word)

Salesforce

HRIS/CRM systems

Job description

Description

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Asurint has redefined screening by blending advanced technology with human insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each member of our team plays and integral part as we work together to drive informed decisions through advanced screening solutions for fair and safe workplaces and communities.

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Summary

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The Bilingual Client Support Representative is responsible for providing order-level analysis and accurate responses to client and/or candidate inquiries, concerns, and requests regarding the company products and services in English and/or Spanish.

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Responsibilities

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• Engages and builds relationships with clients and applicants, with a focus on providing a positive, memorable customer experience.
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• Communicates with clients accurately and effectively in English and/pr Spanish, as needed.
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• Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy.
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• Adheres to, achieves, and maintains customer service support levels and standards in all interactions (email, phone, and chat).
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• Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
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• Demonstrates a comprehensive understanding of Asurint products and services to quickly facilitate resolution.
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• Handles complex customer service and support issues and escalates as necessary.
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• Handles all candidate inquiries.
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• Other duties as required.
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Requirements

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• Fluent English and Spanish communication skills, both verbal and written, is required.
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• Experience providing high-volume customer service is required.
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• Experience with the legal/court system is preferred.
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• Experience with background screening is preferred.
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• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as HRIS, CRM, etc. is preferred. Salesforce is preferred.
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• Education: High school diploma or equivalent is required. Associate degree is preferred.
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• Certifications or licensure: Driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
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• Years of relevant experience: 0 to 2 years is preferred.
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• Years of experience supervising: None.
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Working Conditions

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• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
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• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
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• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
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• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
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• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes.
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• The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings.
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• Some travel by personal automobile and a valid driver’s license may be required. Occasional overnight travel may be required.
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• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.
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• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
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Benefits

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In exchange for your unique abilities, perspectives and teamwork, Asurint offers a competitive salary and an excellent benefit package -- with options you can select according to your needs -- which includes:

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• Medical, dental and vision effective first day of employment
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• 401(k) with employer match
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• Paid time off
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• 10 company-paid holidays
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• Employee Assistance Program
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• Wellness Program
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• Paid Bereavement
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• Pet Bereavement
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• Pet Insurance
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• Volunteer time off
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• Telecommuting Stipend
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• Professional development programs
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• Short-term disability
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• Company-paid long-term disability
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• Company-paid life insurance
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• Flexible spending/health savings accounts
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• Employee referral bonus
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*Asurint is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Please note, the pay range represents a good faith estimate for the role at the time of posting. Final compensation will be within this range and determined based on factors such as experience, skills, qualifications and any unique requirements, or specialized skill sets relevant to the role. We are committed to maintaining equitable pay across employees in similar roles to ensure fair and consistent compensation practices.