Bilingual Client Support & Onboarding Specialist

Witherite Law Group; Dallas (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Company paid Life Insurance

Company paid AD&D Insurance

STD with no waiting period

Voluntary LTD, Critical Illness, and A

401(k) with company contributions

Paid Time Off

Tuition Reimbursement

Job summary

Witherite Law Group is seeking a Client Support Associate in Dallas to manage client flow, onboard clients, collect documentation, and ensure timely case submissions. The role requires bilingual English/Spanish communication and strong organizational skills, with proficiency in MS Office and Filevine.

The ideal candidate will thrive in a fast-paced environment, maintain confidentiality, support team members, and participate in ongoing training and professional development.

Qualifications

• High school diploma required; college preferred.
• Bilingual in English and Spanish required.
• Exceptional writing, interpersonal and client service skills.
• Detail oriented with superior organizational skills and ability to prioritize tasks.
• Strong computer skills and knowledge of Microsoft Office products.
• Team player with the ability to collaborate with others.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational skills with outstanding attention to detail.
• Strong knowledge of MS Office, Outlook, Adobe and the ability to quickly learn case management software –Filevine.
• Auto Insurance experience (claims, underwriting or customer service) preferred.
• Professional appearance and behavior.

Responsibilities

• Coordinate client flow and assists in preliminary data entry and document collection.
• Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk.
• Ensure the timely processing of case submissions.
• Support other team members and take calls when other team members are unavailable.
• Actively engage in available training and education programs - including firm strategic priorities, professional development and staying current on policies, procedures and new platforms.
• Ability to have excellent time management, multi-tasking, and critical thinking abilities.
• Must keep all client information confidential

Skills

Bilingual English/Spanish

Excellent written communication

Organizational skills

Customer service

MS Office proficiency

Education

High school diploma

College preferred

Tools

MS Office

Filevine

Outlook

Adobe

Job description

Witherite Law Group is seeking a Client Support Associate in Dallas to manage client flow, onboard clients, collect documentation, and ensure timely case submissions. The role requires bilingual English/Spanish communication and strong organizational skills, with proficiency in MS Office and Filevine.

The ideal candidate will thrive in a fast-paced environment, maintain confidentiality, support team members, and participate in ongoing training and professional development.