Bilingual Client Success Specialist – Retention & Growth

Total Cleaning; Fort Lauderdale (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Total Cleaning in Fort Lauderdale is seeking a Client Success Specialist to nurture client relationships and represent the company during visits. You will partner with operations and sales to renew contracts, handle feedback, and log all interactions with care.

The ideal candidate has strong communication skills, multi-tasking ability, and is bilingual (English/Spanish). Experience in customer service is a plus; flexible scheduling is required to meet client needs.

Qualifications

• Professional appearance and demeanor.
• Strong interpersonal and communication skills.
• Time management to multitask in a fast-paced environment.
• Problem-solving with tact and professionalism.
• Reliable with a strong sense of responsibility.
• Experience in customer service or client relations is a plus.
• Flexible scheduling to accommodate client visits during business hours.

Responsibilities

• Visit clients regularly to discuss quality of cleaning services.
• Work with Operations and Sales to guarantee contract renewals.
• Maintain a professional presence while addressing concerns.
• Communicate client requests and feedback to operations and document in logs.
• Follow up after service adjustments to ensure satisfaction.
• Document all client interactions and resolutions.
• Foster relationships and promote trust to improve retention.
• Identify opportunities to improve service delivery.
• Meet quarterly sales budget through upselling existing customers.

Skills

Client retention

Sales

Customer service

Interpersonal skills

Bilingual English/Spanish

MS Word

Excel

Outlook

Time management

Problem solving

Education

BA/BS in business

Tools

Salesforce

CRM

MS Office

Outlook

Job description

Total Cleaning in Fort Lauderdale is seeking a Client Success Specialist to nurture client relationships and represent the company during visits. You will partner with operations and sales to renew contracts, handle feedback, and log all interactions with care.

The ideal candidate has strong communication skills, multi-tasking ability, and is bilingual (English/Spanish). Experience in customer service is a plus; flexible scheduling is required to meet client needs.