Bilingual Client Success Manager - Onsite Puerto Rico

TPIS; Coamo (PR); On-site; USD 45,000 - 55,000; Full time

Job summary

TPIS seeks a proactive and service-oriented Bilingual Client Service Manager to support client relationships and coordinate service delivery in Salinas, Puerto Rico. The role is full-time and onsite, requiring strong English/Spanish communication and organizational skills.

The ideal candidate will manage client expectations, monitor service delivery, and maintain professional communications across internal teams, ensuring a high-quality client experience.

Qualifications

• Fluent in English and Spanish, written and spoken.
• Experience in client services, account management, or operations.
• Bachelor's degree in business or related field preferred.
• Strong interpersonal and relationship-management skills.
• Proven ability to manage multiple priorities and deadlines.

Responsibilities

• Serve as primary point of contact for assigned clients.
• Develop and maintain strong client relationships with internal stakeholders.
• Coordinate with internal departments to ensure timely service delivery.
• Monitor client requests and deliverables, providing timely updates.
• Prepare updates, reports, or documentation for client meetings.
• Maintain records of communications, decisions, and follow-ups.

Skills

Bilingual English/Spanish

Client service

Account management

Operations coordination

Communication

Education

Bachelor's degree

Business Administration

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

TPIS seeks a proactive and service-oriented Bilingual Client Service Manager to support client relationships and coordinate service delivery in Salinas, Puerto Rico. The role is full-time and onsite, requiring strong English/Spanish communication and organizational skills.

The ideal candidate will manage client expectations, monitor service delivery, and maintain professional communications across internal teams, ensuring a high-quality client experience.