Bilingual Client Service Manager

TPIS; Coamo (PR); On-site; USD 45,000 - 55,000; Full time

Job summary

TPIS seeks a proactive and service-oriented Bilingual Client Service Manager to support client relationships and coordinate service delivery in Salinas, Puerto Rico. The role is full-time and onsite, requiring strong English/Spanish communication and organizational skills.

The ideal candidate will manage client expectations, monitor service delivery, and maintain professional communications across internal teams, ensuring a high-quality client experience.

Qualifications

• Fluent in English and Spanish, written and spoken.
• Experience in client services, account management, or operations.
• Bachelor's degree in business or related field preferred.
• Strong interpersonal and relationship-management skills.
• Proven ability to manage multiple priorities and deadlines.

Responsibilities

• Serve as primary point of contact for assigned clients.
• Develop and maintain strong client relationships with internal stakeholders.
• Coordinate with internal departments to ensure timely service delivery.
• Monitor client requests and deliverables, providing timely updates.
• Prepare updates, reports, or documentation for client meetings.
• Maintain records of communications, decisions, and follow-ups.

Skills

Bilingual English/Spanish

Client service

Account management

Operations coordination

Communication

Education

Bachelor's degree

Business Administration

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

FULL TIME Cayey, PR, PR

Salary: $50,000.00 Annually

Job Description

Our client, an established organization located in Salinas, Puerto Rico, is seeking a proactive and service-oriented Bilingual Client Service Manager to support client relationships, coordinate service delivery, and help ensure operational needs are addressed efficiently.

This position is ideal for a professional with strong communication, organization, problem-solving, and relationship-management skills who is comfortable working in a fast-paced environment.

About the Role

The Client Service Manager will serve as a primary point of contact between the organization and its clients. This individual will be responsible for understanding client needs, coordinating with internal teams, monitoring service delivery, resolving concerns, and maintaining clear and professional communication.

The ideal candidate is bilingual, highly organized, responsive, and capable of managing multiple priorities while providing an excellent client experience.

Key Responsibilities

• Serve as a primary point of contact for assigned clients.
• Develop and maintain strong professional relationships with clients and internal stakeholders.
• Understand client expectations, operational requirements, service priorities, and deadlines.
• Coordinate with internal departments to support timely and accurate service delivery.
• Monitor client requests, open items, deliverables, and follow-up activities.
• Provide clients with timely updates regarding services, projects, and operational matters.
• Identify and resolve service concerns, escalating matters when necessary.
• Participate in client meetings and prepare relevant updates, reports, or documentation.
• Maintain accurate records of client communications, requests, decisions, and follow-up actions.
• Monitor service quality and recommend improvements to strengthen the client experience.
• Support the implementation of new client processes, services, or operational initiatives.
• Manage multiple priorities and changing operational needs in a professional and organized manner.
• Perform additional duties based on business and client needs.

Qualifications

• Full professional proficiency in English and Spanish, both verbal and written, is required.
• Advanced professional English communication skills are required.
• Previous experience in client services, account management, operations, project coordination, business administration, or a related field is preferred.
• Bachelor’s degree in Business Administration, Management, Communications, or a related field is preferred.
• Strong interpersonal, communication, and relationship-management skills.
• Demonstrated ability to resolve concerns and manage sensitive client situations professionally.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities, deadlines, and client needs simultaneously.
• Ability to work independently, exercise sound judgment, and take initiative.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Availability to work onsite in Salinas, Puerto Rico.

Schedule and Compensation

• Schedule: Monday through Friday, daytime hours.
• Additional hours may be required based on operational needs.
• Classification: Full-time, exempt position.
• Compensation: $2,019.23 biweekly, equivalent to approximately $50,000 annually.

TPIS is an Equal Opportunity Employer (EEO Employer / Aff? We comply with all applicable federal, state, and local laws regarding nondiscrimination in employment.