Bilingual Client Success Lead: Onboarding & Strategy

Maple; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Maple is seeking a client-facing strategist to lead program launches and onboarding with a client-first mindset. You will act as the primary contact, coordinating across teams to ensure starts align with each client's goals.

You will build trust-based relationships across your portfolio, serving as a strategic advisor in both French and English and tailoring resources to each account's business landscape and decision-makers.

Responsibilities

• Lead program launches and onboarding with a client-first mindset, ensuring smooth starts that align with each client's goals.
• Build and maintain trust-based relationships across your portfolio, acting as the primary point of contact and strategic advisor in both French and English.
• Develop a deep understanding of each account's goals, business landscape and decision-makers, and tailor resources and strategy accordingly.

Job description

Maple is seeking a client-facing strategist to lead program launches and onboarding with a client-first mindset. You will act as the primary contact, coordinating across teams to ensure starts align with each client's goals.

You will build trust-based relationships across your portfolio, serving as a strategic advisor in both French and English and tailoring resources to each account's business landscape and decision-makers.