Bilingual Client Success Advisor — Spanish

Bank of America; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

Bank of America is seeking a Client Service Representative to manage client requests and ensure seamless service delivery through calls, chats, or emails. This role requires proficiency in English and Spanish, along with strong problem-solving abilities and a commitment to exceptional client service.

Candidates must have at least 1 year of experience in a client service environment and be ready to engage with clients confidently to enhance their financial lives. The position operates on the first shift with a workload of 40 hours per week.

Qualifications

• 1+ years of customer/client service experience, including difficult client situation handling.
• Proficient in English and Spanish.
• Understands how life events impact financial situations and can provide solutions.

Responsibilities

• Identify client needs and recommend solutions for fraud.
• Record data during client interactions accurately.
• Comply with industry regulations and bank procedures.

Skills

Attention to Detail

Customer Service Management

Active Listening

Problem Solving

Fraud Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Client Service Representative to manage client requests and ensure seamless service delivery through calls, chats, or emails. This role requires proficiency in English and Spanish, along with strong problem-solving abilities and a commitment to exceptional client service.

Candidates must have at least 1 year of experience in a client service environment and be ready to engage with clients confidently to enhance their financial lives. The position operates on the first shift with a workload of 40 hours per week.