BILINGUAL Client Service Specialist

heardandsmith; San Antonio (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid Holidays

Accrued Paid Time Off

Medical Benefits Package

Wellness Program

401k with Profit-Sharing

Job summary

Heard and Smith, LLP is seeking a Bilingual Client Service Specialist (Spanish, English) to join our devoted legal assistant team in a fast-paced call center environment. You will handle 50–75 calls daily, build trust with clients through clear communication, and help guide them through the claims process while maintaining confidentiality and high quality service.

This full-time role offers a competitive hourly salary, paid holidays, PTO, medical benefits, wellness program, and a 401(k) plan

Qualifications

• Bilingual in Spanish and English with strong verbal and written skills.
• High School Diploma required; degree preferred or equivalent.
• Customer service and call center experience.
• Typing speed at least 40 WPM.
• Experience with SSA/disability law a plus; legal experience preferred.

Responsibilities

• Take approximately 50–75 calls per day in a professional call center environment.
• Consistently build the client relationship and confidence with every interaction while proactively contacting clients.
• Focus on retention of every client while providing excellent customer service.
• Maintain a 90% or above quality score on calls.
• Retain and recall SSA and company policies and processes.
• Keep updated records and detailed documentation of client interactions in a paperless system.
• Address client’s concerns including upset clients with professionalism.

Skills

Bilingual communication

Customer relations

Typing speed 40 WPM

Multitasking

Strong verbal & written skills

Education

High School Diploma

Degree preferred

Tools

MS Office Outlook

Job description

Bilingual Client Service Specialist (Spanish, English)

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone’s life!

• Fast-paced, and professional environment;
• Fulfilling, challenging, rewarding;
• Great team environment;
• Paid Holidays, Accrued Paid Time Off;
• Great Medical Benefits Package;
• Wellness Program;
• Competitive Salary $14.50-$16.50 per hour based on experience
• 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!).

As a Client Service Specialist in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting.

Full Time, Mon-Fri, no nights or weekends!

As a Client Service Specialist you will:

• Take approximately 50-75 calls per day in a professional call center environment
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Focus on retention of every client while providing excellent customer service
• Maintain a 90% or above quality score on calls
• Retain and recall SSA (Social Security Administration) and company policies and processes
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Confidently address client’s concerns and complaints including those of upset clients
• Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately

To be successfulas aClient Service Specialist you will need:

• Fluent Spanish and English (verbal and written)
• High School Diploma; Degree preferred; or equivalent combination
• Customer service experience
• Call center experience
• Minimum 40 WPM typing speed
• Ability to meet performance standards whether in office or working remotely from home
• Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
• Multi-tasking skills and the ability to work well under pressure
• Self-disciplined
• Strong people skills
• Attention to detail and accuracy
• Excellent telephone, communication, and active listening skills
• Excellent spelling and grammar
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Problem analysis and problem-solving
• Has professional manner and high energy level, exhibits a positive attitude
• Good time management skills
• Strong organizational skills
• Self-motivated, able to work with little supervision
• Accepts new ideas and challenges and is highly motivated
• Ability to work well with others as a team
• Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
• Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred