Impactful Legal Client Services Specialist

heardandsmith; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid holidays

Accrued PTO

Medical benefits package

Wellness program

401k with employer contributions

Job summary

Heard and Smith, LLP seeks a Client Service Specialist (Legal Assistant) to support clients through the SSA claims process in a fast-paced call center. The role emphasizes high-volume calling, client relationship building, and maintaining confidentiality while delivering excellent service.

The position offers full-time hours, Mon-Fri, no nights or weekends, with competitive pay, benefits, and a 401k with annual employer contributions. Bilingual Spanish a plus.

Qualifications

• High School Diploma; Degree preferred; or equivalent combination
• Customer service experience
• Call center experience
• Minimum 40 WPM typing speed
• Ability to meet performance standards whether in office or working remotely from home
• Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
• Multi-tasking skills and the ability to work well under pressure
• Self-disciplined
• Strong people skills
• Attention to detail and accuracy
• Excellent telephone, communication, and active listening skills
• Excellent spelling and grammar
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Problem analysis and problem-solving
• Has professional manner and high energy level, exhibits a positive attitude
• Good time management skills
• Strong organizational skills
• Self-motivated, able to work with little supervision
• Accepts new ideas and challenges and is highly motivated
• Ability to work well with others as a team
• Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
• Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred
• Fluent in Spanish a Plus

Responsibilities

• Take approximately 50-75 calls per day in a professional call center environment
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Focus on retention of every client while providing excellent customer service
• Maintain a 90% or above quality score on calls
• Retain and recall SSA (Social Security Administration) and company policies and processes
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Confidently address client’s concerns and complaints including those of upset clients
• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

Skills

Customer service

Call center experience

Typing 40 WPM

Active listening

Communication

Time management

Organization

Teamwork

Problem solving

Confidentiality

Attention to detail

MS Office Outlook

Education

High school diploma

Tools

MS Office Outlook

Job description

Heard and Smith, LLP seeks a Client Service Specialist (Legal Assistant) to support clients through the SSA claims process in a fast-paced call center. The role emphasizes high-volume calling, client relationship building, and maintaining confidentiality while delivering excellent service.

The position offers full-time hours, Mon-Fri, no nights or weekends, with competitive pay, benefits, and a 401k with annual employer contributions. Bilingual Spanish a plus.