Medical Records Development Clerk

heardandsmith; San Antonio (TX); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Paid holidays

Accrued PTO

Medical benefits package

Wellness program

401k with profit sharing

Job summary

Heard and Smith, LLP is seeking a Medical Development Clerk to work with attorneys and staff on developing client cases by obtaining updated medical records from providers. This full-time role runs Mon-Fri with no nights or weekends, offering a fast-paced professional environment and strong benefits.

You will contact providers, manage record requests, handle SSA queue calls, review invoices, and maintain client confidentiality while delivering excellent customer service.

Qualifications

• Customer service experience required.
• Strong telephone communication and active listening abilities.
• Ability to maintain client confidentiality at all times.
• Multi-tasking and time management skills are essential.

Responsibilities

• Contact medical providers and request updated medical records.
• Accept queue calls from providers and SSA.
• Follow-up on past due records requests.
• Expedite urgent records requests with providers.
• Review/approve/deny medical records invoices.
• Submit records to ODAR.
• Maintain professional demeanor and confidential client information.
• Identify urgent issues needing managerial attention.

Skills

Customer service

Telephone skills

Active listening

Teamwork

Reliability

Confidentiality

Multitasking

Professional demeanor

Spanish (plus)

Education

High School Diploma/Some college

Disability/medical background preferred

Job description

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!

• Fast-paced, and professional environment;
• Fulfilling, challenging, and rewarding;
• Great team environment;
• Paid Holidays, Accrued Paid Time Off;
• Great Medical Benefits Package;
• Wellness Program;
• Competitive Salary with 401k with Profit Sharing;
• $11.00-$14.00 per hour depending on experience and education

As the Medical Development Clerk you work closely with attorneys, legal assistants and other staff to assist in developing client cases by requesting and obtaining updated medical records from medical providers.

FT Mon-Fri no nights or weekends!

In this role you will:

• Contact medical providers and request information and updated medical records
• Accept queue calls from providers and Social Security Administration (SSA)
• Systematically follow-up with providers on all past due outstanding records requests
• Call providers on any urgent records requests to get them expedited
• Review, approve, or deny invoices for medical records
• Submit medical records to Office of Disability Adjudication and Review (ODAR)
• Maintain excellent customer service skills in all working relationships
• Maintain client confidentiality at all times
• Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately

To be successful in this role you will need:

• High School Diploma; Some college, technical school or combination related experience and/or training
• Customer service experience
• Minimum 45 WPM typing speed
• Social Security Disability Law or other disability or medical background strongly preferred
• Excellent telephone, communication, and active listening skills
• Ability to work well with others as a team
• Has professional manner and high energy level, exhibits a positive attitude
• Multi-tasking skills and the ability to work well under pressure
• Reliability and dependability
• Problem analysis and problem-solving
• The ability to maintain client confidentiality at all times
• Spanish speaker a plus