Bilingual Client Relationship Advisor (Banking)

Bank of America; Ridgewood (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of America in Ridgewood, NJ is seeking a bilingual Spanish customer service associate to engage clients in-branch and guide them through self-service options. You will process cash transactions, refer clients to solutions, and help build trusted relationships while upholding risk and regulatory guidelines.

The role requires weekend availability, strong communication, and the ability to learn new banking platforms; previous sales experience is a plus.

Qualifications

• Bilingual Spanish required.
• Self-motivated with a strong work ethic and results focus.
• Effective collaborator, building relationships with clients and colleagues.
• Able to educate clients on self-service banking options and products.

Responsibilities

• Executes risk culture and strives for operational excellence.
• Builds client relationships to meet financial needs.
• Follows processes to do what is right for clients and the bank.
• Drives client experience and handles cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Ridgewood, NJ is seeking a bilingual Spanish customer service associate to engage clients in-branch and guide them through self-service options. You will process cash transactions, refer clients to solutions, and help build trusted relationships while upholding risk and regulatory guidelines.

The role requires weekend availability, strong communication, and the ability to learn new banking platforms; previous sales experience is a plus.