Bilingual Client Facilitator (Temporary) – Spanish/English Intake

Metropolitan-Family-Service; Beaverton (OR); Presencial; USD 25.000 - 33.000; A tiempo parcial

Descripción de la vacante

Metropolitan Family Service is seeking a Bilingual Client Facilitator for our Beaverton tax site on a temporary basis. The role supports client intake, check-in, and flow, with professional Spanish-English interpretation to assist Spanish-speaking clients and volunteers.

The position runs January 2027–April 2027, 16–30 hours per week, with a Wednesday–Sunday schedule and no benefits. The work environment is provided at the Beaverton office, requiring strong confidentiality and teamwork.

Formación

• Fluency in reading, writing, and speaking English and Spanish required.
• High School diploma, GED, or equivalent.
• Experience in customer service or client facilitation.
• Ability to maintain confidentiality and professionalism.
• Experience serving diverse communities, especially Spanish speakers.

Responsabilidades

• Greet and welcome clients upon arrival at the tax site.
• Screen and intake clients to determine eligibility for services.
• Provide clear Spanish-English interpretation during interactions.
• Support volunteer tax preparers with interpreted communications.
• Answer general client inquiries and schedule appointments.
• Enter data accurately and maintain client confidentiality.
• Keep waiting area organized and assist with site operations.
• Support other tax site activities as needed.

Conocimientos

Bilingual English/Spanish

Customer service

De-escalation techniques

Trauma-informed care

Interpersonal communication

Confidentiality

Time management

Organizational skills

Google Suite

Scheduling software

Multitasking

Team collaboration

Educación

High School diploma, GED, or equivalent

Herramientas

Google Suite

Scheduling software

Call center software

Descripción del empleo

Metropolitan Family Service is seeking a Bilingual Client Facilitator for our Beaverton tax site on a temporary basis. The role supports client intake, check-in, and flow, with professional Spanish-English interpretation to assist Spanish-speaking clients and volunteers.

The position runs January 2027–April 2027, 16–30 hours per week, with a Wednesday–Sunday schedule and no benefits. The work environment is provided at the Beaverton office, requiring strong confidentiality and teamwork.