Bilingual Client Support Manager

GoodLeap; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

GoodLeap is seeking a Bilingual Client Support Manager in the United States to enhance customer experiences for installers on our platform. This role focuses on leveraging data to identify enhancement areas, ensuring customer expectations meet GoodLeap standards.

The ideal candidate thrives in a customer-centered environment and works diligently to support both clients and internal teams, embodying our commitment to 'finance made friendly'.

Qualifications

• Proven ability to communicate effectively with diverse groups.
• Experience in data analysis to drive improvements.
• Strong focus on customer service and support.

Responsibilities

• Work with installers to enhance customer experience.
• Leverage data to identify improvement areas.
• Conduct installer audits and manage pipelines.

Skills

Bilingual communication

Data analysis

Customer experience enhancement

Job description

About GoodLeap

GoodLeap is a technology company delivering best‑in‑class financing and software products for sustainable solutions, from solar panels and batteries to energy‑efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI‑powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award‑winning nonprofit, GivePower, which is building and deploying life‑saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Bilingual Client Support Manager

The Bilingual Client Support Manager works with installers on our platform to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.