Bilingual Client Experience Specialist (Banking)

PNC; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with match

Pension and stock purchase plans

Paid holidays and vacation days

Job summary

PNC is seeking a Client Experience Associate at the Slaughter & South Congress Branch in Austin, TX. The role emphasizes delivering a superior customer experience, educating customers on options, and identifying banking opportunities during everyday interactions.

Responsibilities include lobby engagement, referrals to staff, and supporting sales through a structured process, with a focus on loyalty and accurate branch operations.

Qualifications

• No university degree required, related experience or certifications may be considered.
• Bilingual Spanish is preferred.
• In-office role at a branch in Austin, TX.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Educates customers on alternatives and banking opportunities during interactions.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and leverage technology.
• Supports proactive sales conversations through a defined sales process.
• Ensures transactions and branch operations are completed accurately.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate at the Slaughter & South Congress Branch in Austin, TX. The role emphasizes delivering a superior customer experience, educating customers on options, and identifying banking opportunities during everyday interactions.

Responsibilities include lobby engagement, referrals to staff, and supporting sales through a structured process, with a focus on loyalty and accurate branch operations.