Bilingual Client Experience Associate — Pearland

PNC; Pearland (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

Life insurance

401(k) with PNC match

Pension plan

Stock purchase plan

Paid holidays

Paid time off

Education assistance

Wellness program

Parental leave

Job summary

PNC is hiring a Client Experience Associate for the Pearland Branch in Pearland, TX. This in-office role focuses on delivering a superior customer experience, educating customers on financial options, and identifying banking opportunities during interactions.

Preferred bilingual in Spanish. No visa sponsorship is provided. The successful candidate will engage customers through lobby activities, refer to branch staff when appropriate, and help grow customer loyalty and share of wallet.

Qualifications

• Knowledge of banking products and services is preferred.
• Strong communication and interpersonal skills with customers.
• Ability to educate customers on alternatives and refer to branch staff as needed.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Identifies opportunities in conversations and makes appropriate referrals.
• Performs lobby engagement to connect with customers and positions PNC products.
• Applies product knowledge to solve customer problems and ensures accurate branch operations.
• Supports proactive sales conversations and helps grow customer loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is hiring a Client Experience Associate for the Pearland Branch in Pearland, TX. This in-office role focuses on delivering a superior customer experience, educating customers on financial options, and identifying banking opportunities during interactions.

Preferred bilingual in Spanish. No visa sponsorship is provided. The successful candidate will engage customers through lobby activities, refer to branch staff when appropriate, and help grow customer loyalty and share of wallet.